EPRR Co-ordinator

Northamptonshire Healthcare NHS Foundation Trust; Northampton; Remote; GBP 32,000 - 42,000; Full time

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking an EPRR Coordinator to support the Emergency Planning, Resilience and Response Team and the Accountable Emergency Officer. You will coordinate core activities, manage SPoC operations, and ensure timely delivery and milestone achievement across the board.

The role requires handling communications, maintaining records, and providing high-quality support to meet deadlines. NHS experience and multi-site EPRR exposure are highly valued.

Qualifications

• Experience in Emergency Planning, Resilience and Response (EPRR).
• Experience within the NHS is essential.
• Public sector experience is advantageous.
• Exposure to multi-site EPRR operations.

Responsibilities

• Oversee SPoC function during routine operations and escalation.
• Coordinate meetings: agenda planning, minutes, and action tracking during incidents.
• Communicate information to internal and external stakeholders.
• Present project and service information to stakeholders.
• Ensure contentious issues are handled with tact and discretion.
• Handle confidential information appropriately for the EPRR office.
• Support reporting/analysis for delivery and board reports.
• Lead for incidents and on-call functions.
• Manage SPoC correspondence and timely responses.
• Plan meetings/events, book venues, arrange travel and papers.

Skills

EPRR experience

NHS experience

Public sector experience

Multisite exposure

Job description

The EPRR Coordinator will play a key role in supporting the Emergency Planning, Resilience, and Response Team, as well as the Trust's Accountable Emergency Officer (AEO). The post holder will be responsible for coordinating and delivering the team's core activities, providing essential support to the EPRR office as needed. This role requires ensuring high-quality outcomes and maintaining a focus on timely delivery, meeting critical deadlines, and achieving key milestones effectively.

Main duties of the job

The EPRR Coordinator will oversee the management of the Single Point of Contact (SPoC) function during routine operations, with the expectation of continuing to provide support during periods of escalation. The role involves handling all incoming communications through the SPoC inbox, primarily from NHSE, Public Health England, and the local ICB, to share new or updated guidance for the Trust's consideration and action. The postholder will make informed decisions on behalf of the Trust, ensuring that information is appropriately disseminated. They will also maintain a database to log incoming communications, track dissemination, monitor responses to ensure deadlines are met, and organise evidence for proper record-keeping.

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Detailed job description and main responsibilities

Key Responsibilities:

• Work in close partnership with all other Directorate senior leaders, corporate colleagues, executives, and directors to ensure the delivery of key priorities
• Co-ordinates key meetings including agenda planning, minutes, and action tracking during incident response
• Communicates and provides information to a range of internal and external stakeholders
• Present information about projects, initiatives, and services to a range of stakeholders
• Ensure any contentious issues are handled robustly but with tact, empathy and understanding
• Handle significant quantities of confidential and sensitive information on behalf of the EPRR office, always ensuring the appropriate degree of confidentially and discretion is adopted at all times
• Undertake reporting and analysis of information to support delivery, including running and collating reports to the board and senior management as required.
• Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities
• Serve as the first point of escalation for queries or problems, providing guidance and intervention when needed to resolve
• Lead Loggist for incidents
• Lead for all on call functions
• Lead for SPoC, dealing with incoming correspondence appropriately and in a timely manner
• Ensure appropriate and timely responses to all relevant correspondence
• Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers, and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively
• Support the management of activities, gathering information, updating documentation, and undertaking enquiries as necessary for the activities lead
• Understand, highlight, and document activities risks, issues, and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly
• Responsible for the monitoring of mandatory training, compliance and supervision, escalation of non-compliance
• Ad-hoc projects as directed by the EPRR Lead(s)
• Responsible for attending all statutory and mandatory training programmes when necessary
• Project support to the EPRR Lead(s)
• Constantly review and manage EPRR processes to facilitate the smooth running of the EPRR office to ensure timely delivery against deadlines
• Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team as appropriate
• Reviews systems, policies and contribute to improved systems within the team.

Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trust’s establishments.

Person specification

Experience

• EPRR experience
• NHS experience

Proven track record in EPPR

• Evidence of achievements in EPRR
• 3 years experience
• Public sector experience
• Multisite exposure to EPRR situations

Presentation

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.