Electricity Network First Responder

National Grid; Nottingham; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company vehicle for business use

Job summary

National Grid Electricity Distribution (NGED) is seeking an Electricity Distribution Network First Responder to join our Nottingham depot. You will restore electricity supplies, work mainly on your own, and be the first point of contact for customers, delivering a safe, high‑quality service.

The role requires a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent and a full UK driving licence.

Qualifications

• Recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent.
• Full UK/EU driving licence required.
• Experience with electrical installation for commercial and domestic properties.
• Strong customer service and communication skills.
• Willingness to undertake standby duties for 24/7 coverage.

Responsibilities

• Resolve loss of supply at customer properties and address safety concerns.
• Carry out asset inspections and fit meter isolator switches as needed.
• Work largely on your own, representing National Grid onsite.
• Coordinate with Field Operations teams for support when required.

Skills

Customer service

Communication

Health and safety

Driving licence

Independent worker

Education

Level 2 Electrical qualification (NVQ/City & Guilds)

NRSWA qualification (desirable)

Job description

Salary £39,508 progressing to a maximum of £45,492*

An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Nottingham.

Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.

Some of the issues our customers could need you to resolve include: loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches.

You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7.

You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent.

Evidence of your stated qualifications will be required on appointment.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so we recommend submitting your application as soon as possible.

Ideal Candidate

The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a safety culture that is everyone’s responsibility.

You will be experienced in electrical installation - for commercial & domestic property for example, and will have held customer facing roles previously which have helped develop excellent customer service and communication skills.

A full UK/EU driving licence is essential, we will provide access to a Company vehicle for business use only.

Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work.

Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.