Electricity Network First Responder

National Grid Electricity Distribution; Nottingham; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

26 days paid leave + 8 bank holidays

Pension scheme (double match up to 12%

Annual Share Save plan

Private healthcare for you and family

Employee Assistance Programme

Free on-site parking

Job summary

National Grid Electricity Distribution in Nottingham is seeking an Electricity Distribution Network First Responder based at our depot.

You will work 37 hours per week, respond to outages, provide on-site customer service, and perform safety checks. A UK Level 2 electrical qualification and a valid driving licence are essential, with a company vehicle provided.

There may be standby duties for 24/7 coverage and opportunities to broaden duties to HV switching as skills permit.

Qualifications

• Customer service experience with strong communication skills.
• Understanding of ESQCR and Electricity at Work Regulations.
• Health and safety-focused approach.

Responsibilities

• Restore electricity supplies for customers and resolve outages.
• Assess safety concerns on the network and perform asset inspections.
• Interact with customers on-site to provide a high-quality service.
• Possibly undertake standby duties for 24/7 coverage.
• May broaden duties to switching at HV if trained.

Skills

Customer service

Communication skills

Health and safety awareness

Education

Level 2 Electrical qualification (NVQ/City & Guilds)

Job description

The following content displays a map of the jobs location - Nottingham

£39,508 progressing to a maximum of £45,492*

Working Hours:

37

Location:

Nottingham

Closing Date:

11/11/2026

Role Types:

Region / Division:

Operations

Department:

Operations (East Midlands)

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Nottingham.

Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.

Some of the issues our customers could need you to resolve include: loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches.

You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7.

You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent.

Evidence of your stated qualifications will be required on appointment.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so we recommend submitting your application as soon as possible.

The Ideal Candidate

The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a safety culture that is everyone’s responsibility.

You will be experienced in electrical installation - for commercial & domestic property for example, and will have held customer facing roles previously which have helped develop excellent customer service and communication skills.

A full UK/EU driving licence is essential, we will provide access to a Company vehicle for business use only.

Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work.

Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on‑site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.