Electoral Services Support Officer

Coventry City Council; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Coventry City Council is seeking an Electoral Services Support Officer to help deliver fair and transparent elections and electoral registration. You will support the Head of Electoral Services, handle public enquiries, and maintain electoral records in line with statutory deadlines.

The role requires flexibility for evenings and weekends around peak canvass periods and compliance with DBS checks and Right to Work in the UK. You will work within a diverse, inclusive team.

Qualifications

• Clear communication with public and stakeholders.
• Strong attention to detail to protect electoral integrity.
• Interest in democratic processes and elections administration.

Responsibilities

• Provide operational assistance to deliver elections and electoral registration services.
• Handle public enquiries by phone, email, and in person.
• Maintain the register of electors, at-absent votes lists, and canvass activity.
• Support data gathering, meet statutory deadlines, and assist with outreach work.

Skills

Excellent communication

Attention to detail

Democratic processes knowledge

Customer service

Teamwork

IT systems proficiency

Flexible hours

Job description

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Are you passionate about democracy and skilled in electoral processes? If so this is an exciting opportunity for you to build your career in Elections and Electoral Registration. You will join a small team who are at the heart of ensuring fair and transparent elections and are responsible for compiling the electoral register in the City. You’ll have the opportunity to develop your skills and get involved in projects such as implementing boundary reviews and responding to new legislative requirements such as voter ID, online postal vote applications and votes for life.This area of work is responding to a period of significant change in the way elections are run in the UK.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

Youwill provide operational assistance to the Head of Electoral Services to deliver an efficient electoral service (including elections and electoral registration) adhering to all relevant legislation and is open, transparent and accessible to the public and other stakeholders.

You will deal with the public on a daily basis in a way that promotes the section and its services in accordance with the Council’s corporate policies. You will alsocontribute to the development of a culture of innovation and service excellence including the introduction of the requirements of the Elections Act 2022.

An experienced administrator toprovide highly competent administrative support to the service covering all aspects of its work including maintaining the register of electors, absent votes list and monthly alterations lists, organising and supporting data mining activity, meeting all statutory deadlines of the election timetable and many other aspects of our work including some outreach work to encourage electoralregistration and participation.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

How will you make an impact as our Electoral Services Support Officer?

• Excellent communication skills in conveying electoral requirements, updates, and addressing issues clearly and effectively.
• A meticulous eye for attention to detail will help maintain the integrity of the electoral register and ensure that every detail is correct to deliver high quality outcomes.
• A passion for democratic processes will drive you to excel in administering and delivering elections that are fair and transparent.
• You will be able to work to tight deadlines, manage changing and conflicting demands whilst producing accurate work.
• You will have excellent customer service skills and will deal with customers by telephone, email and face-to-face
• You will have experience of working in a team and be able to demonstrate your ability to work without supervision
• The post holder must be flexible and prepared to work additional hours, including evenings, weekends, and bank holidays leading up to elections and during peak canvass periods.
• Strong proficiency with a variety of IT systems and applications.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): 19 October

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

The following content displays a map of the jobs location - Council House Earl Street Coventry