Democracy Services Officer — Elections & Registration

Coventry City Council; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Coventry City Council is seeking an Electoral Services Support Officer to help deliver fair and transparent elections and electoral registration. You will support the Head of Electoral Services, handle public enquiries, and maintain electoral records in line with statutory deadlines.

The role requires flexibility for evenings and weekends around peak canvass periods and compliance with DBS checks and Right to Work in the UK. You will work within a diverse, inclusive team.

Qualifications

• Clear communication with public and stakeholders.
• Strong attention to detail to protect electoral integrity.
• Interest in democratic processes and elections administration.

Responsibilities

• Provide operational assistance to deliver elections and electoral registration services.
• Handle public enquiries by phone, email, and in person.
• Maintain the register of electors, at-absent votes lists, and canvass activity.
• Support data gathering, meet statutory deadlines, and assist with outreach work.

Skills

Excellent communication

Attention to detail

Democratic processes knowledge

Customer service

Teamwork

IT systems proficiency

Flexible hours

Job description

Coventry City Council is seeking an Electoral Services Support Officer to help deliver fair and transparent elections and electoral registration. You will support the Head of Electoral Services, handle public enquiries, and maintain electoral records in line with statutory deadlines.

The role requires flexibility for evenings and weekends around peak canvass periods and compliance with DBS checks and Right to Work in the UK. You will work within a diverse, inclusive team.