Elective Care Hub Officer – Patient Access & Experience

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

Flexible working

Generous annual leave

On-site nurseries

Discounts at local shops

Job summary

Gloucestershire Hospitals NHS Foundation Trust is inviting applications for a Customer Care Support role within the Elective Care Hub. You will engage with patients and carers, help monitor wait lists, and ensure data accuracy while guiding bookings and patient pathways.

The role focuses on providing reassurance and a high-quality service across our NHS facilities. The position offers flexible working options, great training, and opportunities to develop within a supportive team as part of our

Qualifications

• Minimum 2 A Levels or equivalent with GCSE English and Maths at Grade C or above.
• Experience with IT systems and data protection policies.

Responsibilities

• Support patient bookings and validate pathways in the Elective Care Hub.
• Communicate with patients, carers and staff to ensure high quality service.
• Contribute to monitoring wait lists and ensuring data accuracy.

Skills

Excellent communication

Interpersonal skills

Organisational skills

IT systems proficiency

Education

2 A Levels + GCSEs

Tools

TrakCare knowledge

ECDL

Job description

Gloucestershire Hospitals NHS Foundation Trust is inviting applications for a Customer Care Support role within the Elective Care Hub. You will engage with patients and carers, help monitor wait lists, and ensure data accuracy while guiding bookings and patient pathways.

The role focuses on providing reassurance and a high-quality service across our NHS facilities. The position offers flexible working options, great training, and opportunities to develop within a supportive team as part of our