Elan Valley Café & Gift Shop Associate

Dŵr Cymru Welsh Water; Elan Village; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave pro rata

TOIL

Annual Living Wage increase

Employee discount on Elan Valley activ

Employee discount on all visitor sites

Fully paid training upfront (22 hours)

Job summary

Dŵr Cymru Welsh Water is offering a permanent Visitor Centre assistant role at Elan Valley, Rhayader. You will serve food and beverages, assist customers, and help maintain a welcoming, safe environment for visitors.

We value customer-focused staff with good numeracy for till operations, and a passion for local activities. The role requires English communication and a commitment to working 37 hours across five days per week.

Qualifications

• Experience working with members of the public in a café, retail, reception, front-of-house or customer-facing environment.
• Experience providing helpful, professional customer service.
• Enthusiastic about putting our customers first every day.
• Knowledge or experience of health and safety processes.
• Competent numeracy skills with Point of Sale systems (til) operating skills.
• Ability to make informed decisions and respond positively to different situations.
• Ability to manage tasks independently within agreed timescales, as well as work collaboratively as part of a team.
• Ability to communicate fluently in both verbal and written English.

Responsibilities

• Prepare and serve food and beverages to customers in a friendly and professional manner.
• Keep tables clean, tidy and ready for customers to use.
• Support general cleaning within the kitchen and storage areas, helping to maintain a clean and welcoming environment.
• Follow appropriate procedures to help maintain a safe and welcoming environment for everyone on site.
• Provide a friendly and helpful information service, sharing information with visitors about local walking and cycling routes and other activities.
• Complete daily reconciliation of income against till receipts.
• Help keep the gift shop looking welcoming and well stocked, displaying items and replenishing stock as needed.
• Engage with visitors and provide a positive experience as an ambassador for Welsh Water.

Skills

Customer service

POS / till

English fluency

Job description

Dŵr Cymru Welsh Water is offering a permanent Visitor Centre assistant role at Elan Valley, Rhayader. You will serve food and beverages, assist customers, and help maintain a welcoming, safe environment for visitors.

We value customer-focused staff with good numeracy for till operations, and a passion for local activities. The role requires English communication and a commitment to working 37 hours across five days per week.