EL/PL Claims Specialist (Hybrid)

Gallagher; Bournemouth; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people‑first culture

Global reach with local impact

Job summary

Gallagher Bassett’s in-house Strata Solicitors seeks a Casualty Defence Claims Handler to manage pre-litigated EL/PL files with a mix of work and accountability. The role is hybrid, based from Tamworth or Blisworth, with flexibility to suit business needs.

You will own claims end-to-end, conduct investigations, liaise with clients and third parties, reserve appropriately, and negotiate settlements, delivering timely, commercially sensible outcomes in a supportive team environment.

Qualifications

• EL/PL claims experience in insurer/TPA/law firm/defence environment.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Flexible and willing to work additional hours when needed.
• Eligible to work in the UK.

Responsibilities

• Manage EL/PL claims from first notification to settlement, ensuring SLA compliance.
• Set up and acknowledge new claims promptly with clients.
• Conduct liability investigations and gather statements, records and medical evidence.
• Liaise with insured clients, brokers, witnesses, medical professionals and third parties.
• Accurately reserve files and regularly review reserves.
• Negotiate settlements with claimants, insurers, and legal firms.
• Assess quantum using Judicial College Guidelines and relevant case law.
• Identify potential fraud indicators and escalate where appropriate.
• Ensure compliance with Pre-Action Protocols for EL/PL claims.
• Prepare file summaries and recommendations for clients and senior management.

Skills

EL/PL claims experience

Strong communication

Organisational skills

Flexible attitude

UK work eligibility

Job description

Gallagher Bassett’s in-house Strata Solicitors seeks a Casualty Defence Claims Handler to manage pre-litigated EL/PL files with a mix of work and accountability. The role is hybrid, based from Tamworth or Blisworth, with flexibility to suit business needs.

You will own claims end-to-end, conduct investigations, liaise with clients and third parties, reserve appropriately, and negotiate settlements, delivering timely, commercially sensible outcomes in a supportive team environment.