EHR Senior Analyst – Patient Access and Flow

University College London Hospitals NHS Foundation Trust; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust is seeking an Epic-certified/accredited professional to support the PA&F team and Epic EHR within digital partnerships.

The post holder leads design, configuration, build and testing of their module, collaborating with clinicians, managers and SMEs. You'll support upgrades, testing and deployment while mentoring analysts and maintaining strong stakeholder relationships.

Qualifications

• Epic certification is required.
• Experience supporting Epic EHR systems is expected.
• Ability to work with clinicians and managers to define workflows.

Responsibilities

• Lead design, configuration, build and testing of the Epic module.
• Collaborate with clinicians, operational managers and SMEs to define best-practice workflows.
• Support system optimisation aligned with Trust objectives.
• Develop and support analysts, contribute to upgrades and safe deployments.
• Resolve incidents and provide end-user support.
• Maintain strong relationships with departmental leads for clinically aligned use.

Skills

Epic certification

EHR support

Workflow analysis

Stakeholder collaboration

Clinical liaison

Tools

Epic Cadence

Grand Central

Epic Prelude

Epic Welcome

Epic systems

Job description

We are looking to recruit an enthusiastic Epic-certified/accredited professional with a keen interest in digital healthcare supporting our Patient Access (PA&F) Team.

The successful candidates will join an experienced and wider diverse team of analysts who support UCLH’s Epic EHR and our wider digital partnerships and be part of an internal team with expertise across Springboard, Cadence, Grand Central, Prelude, Springboard and Welcome.

Our team also supports the Royal National Orthopaedic Hospital (RNOH) and will play an important role in future Epic Connect partnerships.

The post holder leads the design, configuration, build and testing of their application module, ensuring delivery against governance, quality standards and project plans. Working with clinicians, operational managers and subject matter experts, they analyse service needs, define best practice workflows and support system optimisation aligned with Trust strategic objectives.

They develop and support analysts, collaborate across integrated EHR teams, and contribute to upgrades, testing and safe deployment of new functionality. The role includes resolving incidents, providing specialist end user support, and maintaining strong relationships with departmental leads to ensure effective, clinically aligned system use.

It is a requirement that candidates hold Epic certification or accreditation, ideally but not necessarily within the applications we are recruiting into. If you do not have certification/ accreditation within the relevant application, you will be required to undertake a period of training to obtain this. You will be fully supported by your manager and team throughout this process.

This is a hybrid role, requiring a minimum of one day on-site per fortnight, with flexibility to attend more frequently based on business needs, making it suitable for staff seeking a hybrid working opportunity.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Diuto Onuoha Job title: EHR Deputy Delivery Manager Email address: [e-mail]