EHR Senior Analyst – Patient Access and Flow

University College London Hospitals NHS Foundation Trust; Greater London; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust is seeking an Epic-certified Senior Analyst for Patient Access and Flow. The role focuses on design, configuration, building and testing within Epic, in collaboration with clinicians and managers.

Hybrid role with on-site presence; closing date 10 November 2026. The post requires Epic certification and strong knowledge of NHS workflows, with responsibilities spanning upgrades, incidents and end-user training.

Qualifications

• Educated to degree level or equivalent through experience and professional development.
• Specialist knowledge across EHRS and digital services including Epic certification.
• Experience with design, build, configuration and testing within Epic applications.
• Experience with project management or improvement initiatives.

Responsibilities

• Lead design, configuration, build and testing of the Epic module.
• Collaborate with clinicians, managers and subject matter experts to define workflows.
• Support upgrades, testing and safe deployment of new functionality.
• Resolve incidents and provide specialist end-user support.

Skills

Epic certification

EHR knowledge

Education

Degree or equivalent

Higher professional degree

Tools

Epic modules

Job description

University College London Hospitals NHS Foundation Trust

EHR Senior Analyst – Patient Access and Flow

The closing date is 10 November 2026

We are looking to recruit an enthusiastic Epic-certified/accredited professional with a keen interest in digital healthcare supporting our Patient Access (PA&F) Team.

The successful candidates will join an experienced and wider diverse team of analysts who support UCLH's Epic EHR and our wider digital partnerships and be part of an internal team with expertise across Springboard, Cadence, Grand Central, Prelude, Springboard and Welcome.

Our team also supports the Royal National Orthopaedic Hospital (RNOH) and will play an important role in future Epic Connect partnerships.

Main duties of the job

The post holder leads the design, configuration, build and testing of their application module, ensuring delivery against governance, quality standards and project plans. Working with clinicians, operational managers and subject matter experts, they analyse service needs, define best practice workflows and support system optimisation aligned with Trust strategic objectives.

They develop and support analysts, collaborate across integrated EHR teams, and contribute to upgrades, testing and safe deployment of new functionality. The role includes resolving incidents, providing specialist end user support, and maintaining strong relationships with departmental leads to ensure effective, clinically aligned system use.

It is a requirement that candidates hold Epic certification or accreditation, ideally but not necessarily within the applications we are recruiting into. If you do not have certification/ accreditation within the relevant application, you will be required to undertake a period of training to obtain this. You will be fully supported by your manager and team throughout this process.This is a hybrid role, requiring a minimum of one day on-site per fortnight, with flexibility to attend more frequently based on business needs, making it suitable for staff seeking a hybrid working opportunity.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospital
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to degree level or equivalent through experience and professional development.
• Higher professional clinical or management degree or equivalent.
• Specialist knowledge across a wide range of subject areas relating to EHRS and digital services including Epic certification.
• Good knowledge and understanding of NHS clinical, administrative and operational workflows.

Experience

• Relevant project management or improvement experience with a track record of delivery.
• Experience of change programmes while also developing and maintaining high standards of quality.
• A proven success in planning and effective implementation of software improvement plans.
• Experience of design, build, configuration and testing within Epic applications.

Skills and Abilities

• The ability to work unsupervised and plan project work to agreed timescales to meet deadlines.

Specific Requirements

• Full understanding of and demonstrable commitment to the UCLH values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£66,274 to £73,496 a yearPer annum inclusive of HCAS