Recruitment & Training Manager

JR United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Recruitment & Training Manager to lead their Call Centre team. This role encompasses the full recruitment cycle, from sourcing candidates to onboarding and training, ensuring a seamless experience for new hires. Ideal for someone who thrives in a fast-paced environment, this position offers the opportunity to build strong teams and enhance employer branding through innovative recruitment strategies and engaging training programs. Join this dynamic team and make a significant impact on talent development and organizational success.

Qualifications

• 3-5 years experience in call centre recruitment and training.
• Ability to manage multiple roles and priorities in a fast-paced environment.

Responsibilities

• Manage the end-to-end recruitment process including sourcing and screening.
• Design and deliver training content on systems, products, and customer service standards.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Organizational Skills

Training Material Design

Education

Bachelor's degree in Human Resources

Business Administration

Tools

Applicant Tracking Systems

Recruitment Tools

Job description

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Client:

Unity Connect

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We are looking for a proactive and driven Recruitment & Training Manager to join our team and help us attract, engage, hire & develop top talent. As a key member of the Call Centre team, you will manage the full recruitment cycle, from sourcing candidates to onboarding and training call centre agents across Sales and Customer Service teams. This role is ideal for someone who thrives in a hands-on fast-paced environment and is passionate about building strong, capable teams.

Key Responsibilities:

• Partner with hiring managers to understand hiring needs and develop effective job descriptions and recruitment strategies.
• Manage the end-to-end recruitment process including sourcing, screening, interviewing, and coordinating offers.
• Post job openings on internal and external platforms (LinkedIn, job boards, company website, etc.).
• Actively source candidates through databases, social media, networking, and employee referrals.
• Maintain accurate records for recruitment and training activities
• Schedule interviews, communicate with candidates, and provide a seamless and professional experience.
• Conduct initial phone screenings and support hiring managers in candidate evaluation.
• Assist in employer branding efforts and help organise career fairs, recruitment events, and onboarding sessions.
• Design, implement and oversee onboarding for all new hires
• Develop and deliver training content on systems, products, soft skills, sales techniques and customer service standards.
• Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.

Required Skills & Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• Proven experience (3-5 years) in call centre recruitment and training or a similar role.
• Familiarity with applicant tracking systems and recruitment tools.
• Strong interpersonal and communication skills.
• Ability to manage multiple roles and priorities in a fast-paced environment.
• High attention to detail and organizational skills.
• Ability to design training materials and deliver engaging presentations