Recruitment & Training Manager

JR United Kingdom; Sheffield; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Recruitment & Training Manager to enhance their Call Centre team. This dynamic role involves managing the entire recruitment process, from sourcing candidates to onboarding and training. If you thrive in a fast-paced environment and are passionate about building strong teams, this opportunity is perfect for you. You will collaborate with hiring managers, design effective training programs, and play a key role in employer branding efforts. Join a company that values talent development and offers a supportive environment for your career growth.

Qualifications

• 3-5 years of experience in call centre recruitment and training.
• Ability to manage multiple roles in a fast-paced environment.

Responsibilities

• Manage the full recruitment cycle from sourcing to onboarding.
• Develop and deliver training content for new hires.
• Partner with hiring managers to create effective job descriptions.

Skills

Recruitment

Training Development

Communication Skills

Interpersonal Skills

Attention to Detail

Education

Bachelor's degree in Human Resources

Business Administration

Tools

Applicant Tracking Systems

Recruitment Tools

Job description

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Recruitment & Training Manager, sheffield, south yorkshire

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Client:

Unity Connect

Location:

sheffield, south yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

We are looking for a proactive and driven Recruitment & Training Manager to join our team and help us attract, engage, hire & develop top talent. As a key member of the Call Centre team, you will manage the full recruitment cycle, from sourcing candidates to onboarding and training call centre agents across Sales and Customer Service teams. This role is ideal for someone who thrives in a hands-on fast-paced environment and is passionate about building strong, capable teams.

Key Responsibilities:

• Partner with hiring managers to understand hiring needs and develop effective job descriptions and recruitment strategies.
• Manage the end-to-end recruitment process including sourcing, screening, interviewing, and coordinating offers.
• Post job openings on internal and external platforms (LinkedIn, job boards, company website, etc.).
• Actively source candidates through databases, social media, networking, and employee referrals.
• Maintain accurate records for recruitment and training activities
• Schedule interviews, communicate with candidates, and provide a seamless and professional experience.
• Conduct initial phone screenings and support hiring managers in candidate evaluation.
• Assist in employer branding efforts and help organise career fairs, recruitment events, and onboarding sessions.
• Design, implement and oversee onboarding for all new hires
• Develop and deliver training content on systems, products, soft skills, sales techniques and customer service standards.
• Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.

Required Skills & Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• Proven experience (3-5 years) in call centre recruitment and training or a similar role.
• Familiarity with applicant tracking systems and recruitment tools.
• Strong interpersonal and communication skills.
• Ability to manage multiple roles and priorities in a fast-paced environment.
• High attention to detail and organizational skills.
• Ability to design training materials and deliver engaging presentations