Field Account Manager

Daisy Communications; Dartford; Hybrid; GBP 30,000; Full time

Job summary

Join a leading independent telecom provider as a Field Account Manager, where you will engage with businesses to enhance their digital transformation journey. This dynamic role focuses on cross-selling and up-selling services while maintaining strong customer relationships. You'll spend most of your time in the field, visiting clients, and delivering tailored solutions to meet their needs. With a supportive team and a commitment to professional development, this is an exciting opportunity to grow your career in a vibrant and innovative environment. If you're driven, enthusiastic, and ready to make an impact, this role is perfect for you.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Access to discounts at over 1,200 retailers

Additional day off on your birthday

Qualifications

• Recent sales or account management experience is essential.
• Strong communication and relationship-building skills required.

Responsibilities

• Build and maintain relationships with customers to identify sales opportunities.
• Meet revenue targets while providing exceptional service.

Skills

Sales experience

Account Management

Communication Skills

Relationship Building

Self-Motivated

Organizational Skills

Problem Solving

Teamwork

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £30,000 plus £5,000 car allowance or company car

Location: Field Based

Working Hours: 8:30/9:00 - 17:00/17:30

This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face-to-face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager, your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer-facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership of customer accounts and utilize the support departments where necessary.

Key Responsibilities:

1. Understand, via effective questioning & rapport building, your customers’ current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities.
2. Present bespoke solutions to meet customer needs.
3. Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers.
4. Carry out proactive outbound communication to our customers – including booking customer visits for yourself.
5. Create value and build strong relationships with customers.
6. Proactively upskill and self-learn.
7. Cross-sell and up-sell all Daisy products and services to your existing customers.
8. Meet set revenue and product penetration targets on a monthly basis.
9. Identify and escalate opportunities to sell further products by way of visit or referral.
10. Responsible for keeping churn to a minimum.
11. Re-sign customers into new contracts.
12. Work towards set targets, KPI’s, goals and objectives.
13. Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact.
14. Collect Key Decision Maker contacts and contact details.
15. Obtain additional information where possible to maximize customer contact details.

Qualifications

• Recent Sales or Account Management experience.
• Target & KPI driven.
• Excellent communication skills; verbal and written.
• Ability to develop trusting relationships.
• Fast thinking.
• Self-motivated.
• Resilient and strong-willed.
• Enthusiastic and willing to learn.
• The ability to work under pressure.
• Excellent customer relations skills.
• Ability to manage workload.
• Strong organizational skills.
• Strong team worker.
• Computer literate.
• Account Manager Experience.
• Problem Solving.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer:

• 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme.
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you're getting married.

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