One Stop - Customer Service Assistant

Tesco; Caernarfon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant to enhance customer experiences at One Stop. This role involves providing exceptional service, maintaining store standards, and ensuring a safe shopping environment. Ideal candidates will thrive in a fast-paced setting and be committed to customer satisfaction.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

WeCare support services including 24/7 online GP

Annual leave increases with service length

Retirement Savings Plan

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.
• Willingness to follow safety protocols.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Process payments and assist at self-service checkouts.

Skills

Customer Service

Teamwork

Safety Procedures

Job description

About the role

Whats in it for you?

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, for stores with a Post Office Local, duties will include managing daily operations and passing necessary background checks for the Post Office role.

Flexible Working

We understand everyone’s needs are different. At One Stop, we welcome discussions about flexible working arrangements, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes. Talk to us during your application about how we can support you.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including fresh food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, West Midlands.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans with Simply Health
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including 24/7 online GP and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options