Hotel Cluster Sales Manager

TN United Kingdom; Kingston upon Thames; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Cluster Sales Manager to drive sales across three unique properties in Kingston upon Thames. The ideal candidate will have extensive experience in MICE and corporate sales, with a proven ability to manage multi-site operations. This role involves developing sales strategies, managing client relationships, and collaborating with marketing teams to enhance brand alignment. If you are a results-driven leader with strong negotiation skills and a passion for hospitality, this opportunity is for you.

Qualifications

• Minimum 8+ years in a senior sales role within hospitality.
• Demonstrable success in corporate, MICE, and group event sales.

Responsibilities

• Develop and implement a unified sales plan for three properties.
• Build and maintain relationships with corporate clients and event agencies.
• Lead and support on-property sales executives across venues.

Skills

Negotiation

Presentation

Interpersonal Skills

Tools

Salesforce

Delphi

Opera

Job description

Social network you want to login/join with:

Hotel Cluster Sales Manager, Kingston upon Thames

Client:

Blue Arrow

Location:

Kingston upon Thames, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

1b5699005a72

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales function across three unique hospitality properties. This role requires a dynamic and adaptable leader with a proven track record in utilizing MICE, corporate, group, and event sales, capable of managing multi-site operations and cultivating long-term client relationships.

Key Responsibilities:

1. Sales Strategy & Execution
   • Develop and implement a unified sales plan tailored to each property while ensuring collective revenue targets are met.
   • Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure groups, weddings, and private events.
   • Identify new market opportunities and partnerships to drive incremental revenue.
   • Build tailored sales strategies for each venue, leveraging each site's unique identity.
2. Client Relationship Management
   • Build and maintain relationships with corporate clients, event agencies, travel partners, and local businesses.
   • Conduct client meetings, sales calls, site visits, and attend networking/trade events to promote the venues.
   • Ensure exceptional client servicing from enquiry through to post-event follow-up.
3. Team Management & Collaboration
   • Lead and support on-property sales executives or coordinators across the three venues.
   • Collaborate with marketing, revenue, and operations teams to align messaging and execution.
   • Provide regular training and support for team members to elevate service and conversion standards.
4. Revenue & Reporting
   • Own sales targets and forecasting across all venues with accurate tracking of performance metrics.
   • Prepare and present regular reports to senior management including pipeline activity, lead conversion, and booking pace.
   • Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity and reporting effectively.
5. Marketing Support & Brand Alignment
   • Work closely with the marketing team to support seasonal campaigns, digital advertising, and brand activation efforts.
   • Ensure all sales materials and client communication are aligned with each property's brand.

Requirements:

• Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site or cluster experience.
• Demonstrable success in corporate, MICE, and group event sales.
• Strong knowledge of local and international corporate travel and event markets.
• Exceptional interpersonal, negotiation, and presentation skills.
• Experience with CRM and event management software (e.g., Delphi, Opera, Salesforce, Triple Seat).
• Ability to travel between sites and work flexibly, including occasional evenings or weekends for events or site visits.
• Driver's License & own car is essential.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.