Customer Success Advisor

TN United Kingdom; Spennymoor; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is looking for a Customer Success Advisor to enhance customer experience and communication. In this pivotal role, you will manage customer engagement initiatives, ensuring satisfaction through effective communication and problem-solving. With a focus on data analysis and CRM tools, you will derive actionable insights to improve customer interactions. Join a team that values community involvement and offers great benefits, including generous leave and staff perks. If you are passionate about customer success and want to make a real impact, this opportunity is for you.

Benefits

25 days annual leave plus bank holidays

Access to EAP, including counselling sessions

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Proven experience in customer service or customer experience roles.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure effective communication and foster an exceptional customer experience.
• Proactively manage CX work streams to bridge the gap with customers.

Skills

Customer Service

Communication Skills

Data Analysis

Problem-Solving

CRM Tools

Tools

CRM Tools

Customer Feedback Platforms

Job description

Customer Success Advisor

We are seeking a Customer Success Advisor to play a crucial role in bridging the gap between our organization and its customers. You will ensure effective communication and foster an exceptional customer experience through proactive management of CX work streams.

Role Criteria:

• UK full driving licence
• Previous experience working within a customer engagement team
• Proven experience in customer service or customer experience roles
• Strong communication and interpersonal skills
• Ability to analyse data and derive actionable insights
• Experience with CRM tools and customer feedback platforms
• Excellent problem-solving skills and a customer-centric mindset

All roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, candidates must be over 21, have held their licence for over 3 months, and have less than 9 points.

All roles are subject to relevant DBS/Security checks before employment commencement.

Benefits:

• 25 days annual leave plus bank holidays
• Access to EAP, including counselling sessions
• Annual Mears Fun Day, organized as a thank you from the Executive team
• Volunteering Leave to undertake paid community volunteering, supporting our social value commitments
• Staff perks with Mears Rewards, including discounts on groceries, holidays, eye tests, Share Save scheme, and more