Customer Success Advisor

Mears Group PLC; Spennymoor; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Customer Success Advisor to enhance customer engagement and satisfaction. In this role, you will be pivotal in managing customer experience work streams, ensuring effective communication, and providing insights through data analysis. The company values diversity and inclusion, offering a supportive environment for all employees. With a strong commitment to social responsibility, this position not only allows you to grow your career but also make a positive impact in the community. Join a team that celebrates hard work with fun events and offers numerous employee benefits.

Benefits

25 days annual leave plus bank holidays

Access to EAP including counselling sessions

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in customer engagement teams is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Bridge the gap between the organization and customers.
• Ensure effective communication and exceptional customer experience.

Skills

Communication Skills

Customer Service Experience

Data Analysis

CRM Tools

Problem-Solving Skills

Interpersonal Skills

Tools

CRM Software

Customer Feedback Platforms

Job description

Annual salary: up to £28,917.00

Customer Success Advisor

Spennymoor

£28,917.00 Per Annum. 42.5 Hours Per Week.

A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company .

About the Role:

As a customer success Advisor you will play a crucial role in bridging the gap between the organization and its customers, ensuring effective communication and fostering an exceptional customer experience through proactive management of CX work streams.

Role Criteria:

• UK full driving licence
• Previous experience working within a customer engagement team.
• Strong communication skills
• Proven experience in customer service or customer experience roles.
• Strong communication and interpersonal skills.
• Ability to analyse data and derive actionable insights.
• Experience with CRM tools and customer feedback platforms.
• Excellent problem-solving skills and a customer-centric mindset.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Access to EAP which includes counselling sessions
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

Apply below or to discuss your application further; contact:

Francesca Swan ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.