Customer Success Advisor

Mears Group; Spennymoor; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Success Advisor to enhance customer experiences and ensure effective communication. This role is vital for managing customer engagement and driving satisfaction through data analysis and problem-solving. The company prides itself on making a positive difference in communities and offers a supportive environment with a commitment to diversity and inclusion. Join a team that values innovation, teamwork, and responsibility while enjoying generous benefits and opportunities for personal growth.

Benefits

25 days annual leave plus bank holidays

Access to EAP including counselling sessions

Annual Mears Fun Day

Paid volunteering leave

Staff perks through Mears Rewards

Qualifications

• Previous experience in customer engagement or customer service roles.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Bridge the gap between the organization and its customers.
• Foster exceptional customer experience through proactive management.

Skills

Customer Service

Communication Skills

Data Analysis

CRM Tools Experience

Problem-Solving

Tools

CRM Tools

Customer Feedback Platforms

Job description

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.”

About the Role:

As a Customer Success Advisor, you will play a crucial role in bridging the gap between the organization and its customers, ensuring effective communication and fostering an exceptional customer experience through proactive management of CX work streams.

Role Criteria:

• UK full driving licence
• Previous experience working within a customer engagement team
• Proven experience in customer service or customer experience roles
• Strong communication and interpersonal skills
• Ability to analyse data and derive actionable insights
• Experience with CRM tools and customer feedback platforms
• Excellent problem-solving skills and a customer-centric mindset

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be over 21, have held your licence for over 3 months, and have less than 9 points.

Candidates should be aware that all roles are subject to relevant DBS/Security checks before employment begins.

Benefits we offer:

• 25 days annual leave plus bank holidays
• Access to EAP including counselling sessions
• Annual Mears Fun Day organized as a thank you from the Executive team
• Paid volunteering leave supporting community engagement
• Staff perks through Mears Rewards, including discounts, vouchers, and schemes
• Family-friendly policies

Apply below or contact Francesca Swan for further discussion. We are here to support you throughout the application process.

At Mears Group, we are committed to fostering a diverse and inclusive environment. We are a Disability Confident employer, value individuality, and ensure equal opportunities for all.

We proudly support the Armed Forces Covenant, have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS), and hold an Endorser Award for the Career Transition Partnership, demonstrating our commitment to veterans transitioning into civilian careers.

To promote social mobility, we invite applicants to voluntarily share background information during the application process. This data helps us understand our candidates better and improve opportunities for diverse backgrounds. Sharing this information is optional and does not impact your application.

About Us

We are the people behind the smile! At Mears, we seek individuals who share our vision and values—to make a positive difference in communities by improving homes, communities, and lives. We are proud of our business and the opportunities we provide across the UK. Our core values are: Customers, Innovation, Teamwork, Responsibility.