Services Assistant

Sainsbury's; Biggleswade; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sainsbury's is seeking a Services Assistant to provide exceptional customer service in a vibrant store environment. Responsibilities include assisting customers, handling inquiries, and maintaining a clean store. Ideal candidates are friendly, flexible, and detail-oriented, with opportunities for growth and discounts on products.

Benefits

10% discount card after four weeks

Free food and drinks provided

Holiday entitlement based on hours worked

Pension with company match

Discounted share purchases

Shopping discounts on various services

Access to Employee Assistance Programme

Qualifications

• Above school-leaving age.
• Must be at least 18 years old if working late shifts.
• Legal Right to Work in the UK.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Handle complaints, refunds, and maintain store organization.
• Work flexibly across the store as needed.

Skills

Friendly

Team player

Problem solving

Attention to detail

Digital tools proficiency

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide helpful recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Comfortable working in a fast-paced, energetic environment and a team player.
• Responsible and proactive in solving problems.
• Flexible and willing to learn new skills, with opportunities for development.
• Comfortable using digital tools and technology.
• Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends, and 15% off at Argos every pay day.
• Free food and drinks: Provided in all stores.
• Holiday entitlement: Based on hours worked, plus maternity and paternity leave.
• Pension: Company matches 4-7.5% of contributions.
• Sainsbury’s share schemes: Discounted share purchases.
• Shopping discounts: Offers on gyms, restaurants, holidays, vouchers, and more.
• Wellbeing support: Access to Employee Assistance Programme for confidential support.

Please note: Our vacancies may close quickly, so early application is encouraged.

An inclusive place to work and shop

We are committed to diversity and inclusion, supporting colleagues with family leave, resources, mentorship, and career growth opportunities. Our networks promote representation and help remove barriers. To learn more, please visit here.

Reasonable adjustments: If needed during application or interview, please inform us, and we will support you.

Responsibilities in our stores:

Our stores are vibrant, community-focused environments where food and service are our passion. As a Services Assistant, you will be key to delivering an outstanding shopping experience.

Eligibility:

• Above the school-leaving age in your country (School leaving age - GOV.UK)
• If working hours include before 6am or after 11pm, you must be at least 18 years old.
• Legal Right to Work in the UK.