Services Assistant

Sainsbury's; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Sainsbury's recherche un Services Assistant pour offrir une expérience client exceptionnelle. Le rôle implique de servir les clients, de gérer les plaintes et de travailler de manière flexible à travers le magasin. Les candidats doivent être accueillants, adaptables et prêts à apprendre de nouvelles compétences.

Benefits

Carte de réduction de 10% à Sainsbury's

Repas et boissons chauds gratuits

Congés généreux

Pension avec contribution de l'entreprise

Programmes d'actionnariat

Réductions sur les achats

Soutien au bien-être

Qualifications

• Doit être accueillant et enthousiaste.
• Capacité à travailler dans un environnement dynamique.
• Doit être adaptable à l'utilisation de nouveaux outils numériques.

Responsibilities

• Servir les clients aux caisses et aux stations-service.
• Sélectionner des produits de haute qualité pour les clients.
• Gérer les plaintes et les remboursements.

Skills

Service client

Travail d'équipe

Flexibilité

Problème de résolution

Attention aux détails

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Selecting high-quality products on the shop floor for customers using our On-demand grocery ordering service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide informed recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable working in a fast-paced, energetic environment and a team player.
• Responsible and proactive in task ownership and problem-solving.
• Willing to work flexibly across the store, with opportunities to learn new skills.
• Adaptable to using new digital tools and technology.
• Detail-oriented, maintaining store cleanliness and creating a positive shopping experience.

Working for us has great rewards:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends, and 15% at Argos on pay days.
• Free food and hot drinks: Provided for colleagues in all stores.
• Generous holiday entitlement: Based on hours worked, plus maternity and paternity leave.
• Pension: Company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes: Discounted share purchases.
• Shopping discounts: Offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme for confidential support.

Please note: Our vacancies may close quickly, so early application is encouraged.

An inclusive place to work and shop:

We are committed to inclusivity, offering support such as family leave, resources for colleagues, and internal networks to promote diversity and remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through initiatives. To learn more, please visit here.

Reasonable adjustments: If needed during application or interview, please inform us, and we will support you.

Responsibilities:

Our stores are community hubs offering value, quality, and service. As a Services Assistant, you will ensure an exceptional shopping experience for our customers.

Eligibility:

• Must be above the school-leaving age (School leaving age - GOV.UK).
• If working hours include before 6am or after 11pm, you must be at least 18 years old.
• Must have Right to Work in the UK.