Shift Manager

TN United Kingdom; Wealden; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll oversee operations, inspire your team, and ensure exceptional customer experiences across various service channels. Enjoy competitive pay, generous discounts, and a supportive work culture that values diversity and inclusion.

Benefits

Competitive pay, paid weekly

Colleague discount, up to 50% off products

Free hot drinks during shifts

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% employer match

Employee assistance app and helpline

Qualifications

• Previous team supervisory experience in a customer-focused environment preferred.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers promptly and kindly.
• Prepare products, including making sandwiches and managing ovens.

Skills

Leadership

Customer Service

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn’t available. You will motivate the team and ensure they have what they need to excel. We serve customers through various channels: in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience, whether they order in-store or online. Typical shift responsibilities include:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example and serve customers promptly and kindly
3. Prepare products, including making sandwiches and managing ovens
4. Keep displays stocked and appealing
5. Maintain cleanliness and tidiness of the shop

What we can offer you

• Competitive pay, paid weekly
• Colleague discount, up to 50% off Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for future savings and investments
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline for wellbeing
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. Previous team supervisory experience in a customer-focused environment is preferred. If you meet the role's availability requirements, we encourage you to apply!

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel valued and authentic at work. Learn more about us here: [link].