IT Support Engineer

Akkodis; United Kingdom; On-site; GBP 25,000 - 29,000; Full time

Job summary

An innovative company is seeking a dedicated IT Support Engineer to join their dynamic team in Sheffield. This role offers a fantastic opportunity for personal development and career progression within a rapidly growing organization. You'll be responsible for providing 2nd line technical support, coordinating with third-party providers, and maintaining documentation. With a focus on fostering a modern and welcoming culture, this position is perfect for someone passionate about IT and eager to grow their skills in a supportive environment. If you're ready to take the next step in your IT career, this role offers the chance to thrive and make a significant impact.

Qualifications

• Experience in an IT service desk environment.
• Strong communication and troubleshooting skills.

Responsibilities

• Provide 2nd line technical support to internal and external teams.
• Coordinate with third-party providers to resolve support issues.

Skills

IT service desk experience

Strong communication skills

Troubleshooting

Problem-solving abilities

Tools

Windows 11

Office 365

SharePoint

MS Teams

Intune

Azure Active Directory

Hardware configuration

Job description

IT Support Engineer

GBP25,000 - GBP29,000

Driving License Required

Location: Sheffield

We are seeking an experienced IT Support Engineer to join our client, a rapidly growing construction organization. The ideal candidate will be confident, hardworking, and passionate about developing a career in IT.

Enjoy excellent personal development opportunities, including training, exposure to new technologies, and career progression within a growing company. We offer a modern, welcoming culture where you can thrive and reach your full potential.

Key Responsibilities:

1. Provide 2nd line technical support to internal and external teams, ensuring efficient practices and service levels.
2. Coordinate with third-party providers and suppliers to resolve support issues.
3. Maintain documentation of updates and communicate with end users within designated timeframes.
4. Prioritize support tickets based on impact and urgency.
5. Assist other offices or teams, which may include face-to-face visits.

What You Would Bring:

• Experience in an IT service desk environment.
• Strong communication skills.
• Excellent troubleshooting and problem-solving abilities.
• Knowledge of:
• Hardware configuration and deployment
• Windows 11 support
• Office 365 support
• SharePoint
• MS Teams/Intune
• Azure Active Directory

About Us:

Akkodis connects talented professionals with leading businesses to foster growth. We are a global leader in IT, Engineering, and Life Sciences solutions.

Legal & Equal Opportunities:

Modis International Ltd acts as an employment agency for permanent roles and as an employment business for temporary staffing in the UK. Modis Europe Ltd offers international solutions connecting clients with top talent worldwide. For roles in Switzerland, Modis Europe Ltd collaborates with licensed Swiss partner Accurity GmbH to comply with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are equal opportunity employers.

Applying for this role means your information will be shared with Modis International Ltd and/or Modis Europe Ltd. Our privacy statement is available on the Modis website.