IT Support Engineer

JR United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer in Southampton, where you will play a crucial role in maintaining and enhancing IT services. This position involves supporting employees with desktop setups, software installations, and ensuring smooth operations within a dynamic environment. You'll collaborate with teams to resolve technical issues and contribute to continuous improvement initiatives. If you're passionate about technology and thrive in a fast-paced setting, this is the perfect opportunity to elevate your career while being part of a diverse and inclusive organization committed to global trade innovation.

Qualifications

• IT-related degree or equivalent experience required.
• Microsoft qualifications and CompTIA A+ are desirable.

Responsibilities

• Ensure timely resolution of IT support calls within SLAs.
• Install and configure software on various devices.
• Support mobile devices and maintain backup procedures.

Skills

Microsoft Office Suite

Desktop Administration Tools

Cyber Security Awareness

Team Collaboration

Pressure Management

Education

IT-related Degree

CompTIA A+ Certification

Tools

VMTs

Standard Operating Environment (SOE)

Job description

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DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. An excellent opportunity has opened within our IT department for an IT Support Engineer to join us and be based out of our operation in Southampton.

Reporting to the UK IT Service Delivery Team Manager, our ideal candidate will support the 24/7 Office Automation support of DP World UK Terminals. They will assist DP World UK employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.

Location: Southampton

Working Hours: Monday – Friday (Shift Pattern + additional on call shifts)

How will you contribute:

• Ensure timely resolution of calls within agreed SLAs.
• Record detailed information for call closures to aid future cases.
• Install software on desktops, laptops, VMTs, printers, and more.
• Prepare new equipment using Standard Operating Environment (SOE) images.
• Support both corporate and personal mobile devices.
• Monitor and maintain backup and restore procedures.
• Continuously upskill staff on standard hardware and software, with a focus on Cyber Security.
• Collaborate with vendor support to resolve technical issues.
• Participate in the on-call rota of the IT Service Desk Team.
• Contribute to continuous business improvement and meeting business objectives.

What will you bring:

• IT-related degree or equivalent qualification/experience.
• Microsoft qualifications and CompTIA A+ or equivalent are desirable.
• Excellent understanding of the Microsoft Office suite.
• Good knowledge of Microsoft desktop administration tools and server design technology.
• Familiarity with large-scale corporate network topology.
• Proven ability to work effectively within a team.
• Ability to work efficiently under pressure.
• Full UK driving licence and own transport are essential.

Note: All roles are subject to:

• Eligibility to work in the UK.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• No unspent criminal convictions.
• Health and safety requirements, including weight, height, blood pressure, and hearing assessments, are mandatory for safety-critical roles.

Compensation:

DP World offers exciting roles within a growing international organization, with a market-competitive compensation package.

About DP World:

DP World exists to facilitate better global trade, with over 103,000 employees across 75 countries. We are transforming our ports, marine services, logistics, and technology sectors to create efficient, innovative supply chain solutions.

We are committed to diversity and equal employment opportunity, hiring based on experience and skills, and fostering an inclusive environment where everyone can be their authentic self.