Associate Client Director

Aptia Group; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Aptia Group is seeking an Associate Client Director in London to manage client accounts and drive operational success. This hybrid role involves client engagement, strategic development, and ensuring service delivery aligns with KPIs. Ideal candidates will possess leadership skills and an understanding of pension administration.

Qualifications

• Understanding of pension scheme administration complexities.
• DB specialist knowledge.
• Experience in third-party administration environment.

Responsibilities

• Account management of specified clients.
• Overseeing client and operational activities based on KPIs.
• Driving service delivery to meet operational KPIs.

Skills

Leadership

Communication

Interpersonal skills

Negotiation

Project management

Commercial acumen

Job description

Aptia is a new force in employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal — helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily—to surpass client expectations, evolve constantly, and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

The Role

Aptia has a unique opportunity for someone looking to take the next step in their career as an Associate Client Director. You would be joining the London Portfolio team, responsible for driving both operational and commercial success across a range of clients.

As an Associate Client Director, you will initially support some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop.

With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies and work with the Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, aiming to achieve targeted commercial outcomes and performance goals while mitigating business and commercial risks.

This role is a hybrid position, working from the Aptia office in London and from your home address.

What you'll be doing

• Responsibility for account management of a specified number of clients.
• Overseeing day-to-day client and operational activities based on agreed KPIs.
• Understanding and meeting client needs effectively, managing risks, and adhering to procedures.
• Leading the growth of the portfolio's revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
• Driving service delivery to meet and exceed operational KPIs.
• Ensuring client retention and attrition prevention.
• Improving operational effectiveness.
• Managing costs and providing necessary financial information for business and audits.
• Operating as a commercial lead for clients, implementing creative financial and contractual solutions as appropriate.

Here's what we're looking for:

• Understanding of the complexities of pension scheme administration.
• DB specialist knowledge.
• Experience working for or with clients in the third-party administration environment.
• Excellent leadership, communication, and interpersonal skills.

You don’t necessarily need to have held a Client Management role previously, but you should enjoy being client-facing, have the appetite to learn and develop your client-facing abilities—including negotiation, relationship-building, project management, and overall commercial acumen.

If you are interested in this role, we’d love to hear from you. Please click apply to submit your CV.

Aptia is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us.