Associate Recruitment and Retention External Account Director

Syneos Health, Inc.; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Associate Recruitment and Retention External Account Director to enhance client relationships and drive business growth. This role focuses on developing tailored solutions for patient recruitment and retention across various therapeutic areas. You will engage with external stakeholders, lead strategic discussions, and ensure high-quality service delivery. Join a forward-thinking company that values innovation and collaboration, where your efforts will directly impact the lives of patients worldwide. If you're passionate about making a difference in healthcare and possess strong account management skills, this opportunity is for you.

Qualifications

• 8+ years of related experience in patient recruitment and retention.
• Expert understanding of global recruitment strategies and healthcare landscape.

Responsibilities

• Develop long-term strategic partnerships with clients and ensure high satisfaction.
• Oversee execution of recruitment strategies and collaborate with internal teams.

Skills

Client Engagement

Strategic Account Management

Data Analytics

Presentation Skills

Interpersonal Skills

Time Management

Multitasking

Education

BA/BS in Biological Sciences

Tools

Microsoft Office Suite

Job description

Associate Recruitment and Retention External Account Director

Updated: April 23, 2025
Location: United Kingdom-Europe - GBR-Home-Based, United Kingdom
Job ID:25002576

The R&R External Account Director is responsible for developing and maintaining strong relationships with assigned clients, ensuring the successful execution of patient recruitment and retention (R&R) strategies across various therapeutic areas. This role involves engaging with external stakeholders, identifying client needs, providing tailored solutions, and driving business growth through strategic account management.

The External Account Director will act as a key liaison between Syneos Health and external clients, ensuring high-quality delivery of services and fostering long-term partnerships. This role requires a deep understanding of market trends, competitive landscapes, and client feedback to enhance recruitment and retention offerings while maintaining a customer-centric approach.

1. Develop and nurture long-term strategic partnerships with assigned external clients.
2. Serve as the primary point of contact for client engagement, ensuring high satisfaction and trust.
3. Identify opportunities for expanding services, driving new business, and optimizing client solutions.
4. Represent Syneos Health’s R&R capabilities, articulating the value proposition to clients and prospects by leading RFP development, bid defense meetings, strategic discussions, and external stakeholder presentations, including for stand-alone opportunities.
5. Oversee the development and execution of R&R strategies in collaboration with internal teams and clients.
6. Align solutions with client-specific recruitment and retention goals and processes, ensuring seamless implementation.
7. Work closely with operational teams to ensure timely and high-quality delivery of R&R solutions.
8. Proactively assess and mitigate risks related to patient recruitment and study retention.
9. Stay informed about industry trends, regulatory changes, and competitive landscapes to provide informed client recommendations.
10. Collaborate with internal teams to refine and innovate patient recruitment strategies based on market insights and client feedback.
11. Support external engagement initiatives, including conferences, client workshops, and advisory boards.
12. Leverage data analytics to track recruitment and retention performance, making informed recommendations for optimization.
13. Ensure accurate documentation and reporting of client engagements and R&R strategies.
14. Work closely with internal teams, including data scientists and solution strategists, to drive continuous improvements in service offerings.

Qualifications

Education Requirements

Min/Preferred

Description

Preferred

BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN)

Additional Qualifications

1. 8+ years related experience
2. Considered knowledgeable in practice area
3. At least 1-2 years of management experience.
4. Expert understanding of global patient recruitment and retention strategies, including direct-to-patient outreach, decentralized trials and the healthcare landscape understanding the cultural and regulatory limitations.
5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet.
6. Excellent presentation skills, interpersonal skills, as well as a team-oriented approach.
7. Excellent verbal, written, communication and time management skills.
8. Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work.
9. Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment.
10. Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.
11. Previous account management experience would be preferred.

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world.

Syneos Health (Nasdaq:SYNH) is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.