ServiceNow Engagement Manager

JR United Kingdom; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Engagement Manager to oversee ServiceNow implementation projects. This role demands a proactive leader who can manage resources, scope, and timelines while ensuring client satisfaction. You will leverage your expertise in Agile methodologies and project management tools to deliver best practice solutions aligned with client objectives. Join a dynamic team that values professional development and offers a collaborative work environment. This is an exciting opportunity to make a significant impact on client engagements and drive measurable results.

Benefits

Referral Program

Quarterly bonus opportunities

Employee Recognition and Rewards

Professional Development

Work from home

Annual GlideFest Conference

Wellness Programs

Qualifications

• 3+ years in consulting managing professional service engagements.
• Experience leading implementations of multiple ServiceNow applications.
• Proficiency in Agile methodologies and ITIL practices.

Responsibilities

• Manage and deliver ServiceNow implementation projects effectively.
• Develop relationships with key client stakeholders and ensure project success.
• Provide regular updates and maintain project documentation.

Skills

ServiceNow applications implementation

Agile methodologies

Project management tools

Documentation skills

Client communication

Education

ITIL V3 or V4 Foundations Certification

ServiceNow Certified System Administrator

SAFe Certification

PMP Certification

Tools

MS Project

JIRA

ServiceNow PPM

Job description

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Position: Engagement Manager at GlideFast Consulting

As an Engagement Manager, you will be responsible for managing and delivering ServiceNow implementation projects. Your role includes overseeing resources, scope, schedule, and costs, while applying best practices in project management. You will lead project management activities, define work schedules, review deliverables, address discrepancies, and communicate effectively with clients and team members.

Essential Functions:

1. Develop and maintain relationships with key client stakeholders.
2. Partner with clients to deliver best practice solutions aligned with their business objectives.
3. Oversee scope, time, and schedule management for assigned projects.
4. Manage projects using GlideFast Engagement Methodology based on ServiceNow SAIF.
5. Create Work Breakdown Structures and project plans using MS Project or similar tools.
6. Keep PPM updated with project status, risks, and issues.
7. Provide weekly status updates to clients and management.
8. Update resource plans regularly as directed.
9. Ensure timely delivery and storage of project collateral, including checklists, presentations, plans, and notes.
10. Collaborate with solution consultants, business process consultants, and developers.
11. Lead discovery workshops to validate engagement requirements.
12. Deliver measurable results within set timelines, ensuring positive customer feedback.
13. Maintain high CSAT scores.

Required Skills and Experience:

1. At least 3 years in a consulting role managing professional service engagements.
2. Experience leading implementations of two or more ServiceNow applications (e.g., ITSM, ITBM, CSM, HR, ITOM).
3. Proficiency with Agile methodologies.
4. Knowledge of ITIL practices.
5. Experience with project management tools like MS Project, JIRA, ServiceNow PPM; ServiceNow PPM experience preferred.
6. Experience as a Scrum Master.
7. Ability to produce effective, regular client project status reports.
8. Strong documentation skills for decisions, actions, and risks.
9. Professionalism during client interactions.
10. Excellent verbal and written communication skills.

Certifications and Education:

• ITIL V3 or V4 Foundations Certification (required).
• ServiceNow Certified System Administrator (required).
• SAFe Certification (preferred).
• PMP Certification (preferred).

What We Offer:

• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards
• Professional Development and training opportunities
• Work from home
• Annual GlideFest Conference
• Wellness Programs

We are an EEO employer. GlideFast Consulting does not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity, national origin, or other protected characteristics. Qualified applicants with criminal histories will be considered in accordance with applicable laws. For accommodations during the application process, contact [emailprotected].