New Business & Customer Service Representative

TN United Kingdom; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance provider in Liverpool seeks a New Business & Customer Service Representative. The role involves quoting new business, maintaining client relationships, and adhering to FCA guidelines. The company offers comprehensive training and a supportive work environment, celebrating diversity and inclusion.

Benefits

Enhanced Annual Leave

Enhanced Paternity Pay

Maternity Pay

Colleague Assistance Programme

Life Assurance

Company Pension Scheme

Refer a Friend Scheme

Flexible Benefits Platform

Qualifications

• Previous Insurance or Financial Services Industry Experience required.
• Ability to work in a fast-paced environment.

Responsibilities

• Quoting and closing new business inquiries.
• Building and maintaining long-standing client relationships.
• Adhering to strict FCA guidelines.

Skills

Communication

Attention to Detail

Customer Service

Time Management

Empathy

Education

Graduate/Post Study Work Visa

Job description

Social network you want to login/join with:

New Business & Customer Service Representative, Liverpool

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Client:

Bluetownonline

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285521e15b60

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Role: New Business & Customer Service Representative

Location: Liverpool (Hybrid)

Salary: £25,877 – £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.

Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 12:30pm.

What you will be doing:

• Quoting and closing new business enquires
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Working towards individual and team targets
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

As well as a passion for the job, below are the skills we are looking for to be successful in the role:

• A positive “can do” attitude
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Ability to work in a fast paced environment
• Ability to multi-task and manage time effectively
• Be able to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and polite telephone manner
• Previous Insurance or Financial Services Industry Experience

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.