New Business & Customer Service Representative

ZipRecruiter; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading company in Liverpool is seeking a New Business & Customer Service Representative. This hybrid role involves building client relationships, quoting new business, and providing excellent customer service. The ideal candidate will have a positive attitude and relevant experience in the insurance sector. The company offers comprehensive training, a supportive work environment, and generous benefits including enhanced leave and wellbeing services.

Benefits

Enhanced annual leave

Wellbeing services

Financial benefits

Referral bonuses

Long Service Awards

Qualifications

• Previous experience in Insurance or Financial Services Industry required.

Responsibilities

• Quoting and closing new business enquiries.
• Building and maintaining long-standing client relationships.
• Amending customer policies, payments, and schedules.

Skills

Positive attitude

Verbal communication

Written communication

Listening skills

Attention to detail

Problem-solving

Time management

Empathy

Customer service

Insurance experience

Job description

Job Description

Role: New Business & Customer Service Representative

Location: Liverpool (Hybrid)

Salary: £25,877 - £27,515 Plus up to £2,000 performance-related bonus per annum, once established within your role.

Working hours: 37.5 hours a week, between 9:00am and 5:30pm, Monday to Friday, including 1 in 3 Saturdays from 9:00am to 12:30pm.

What you will be doing:

1. Quoting and closing new business enquiries
2. Building and maintaining long-standing client relationships
3. Amending customer policies, payments, and schedules
4. Working towards individual and team targets
5. Providing excellent rapport-building skills
6. Handling sensitive information and following data protection principles
7. Adhering to strict FCA guidelines
8. Providing a professional service and promoting our brand positively

Skills we are looking for:

• A positive "can-do" attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem-solving abilities
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Patience and empathy
• Excellent customer service skills, including a confident and polite telephone manner
• Previous experience in Insurance or Financial Services Industry

About Acorn Insurance:

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We serve over 50,000 customers, ensuring they find policies that meet their needs and offer high-quality cover.

We offer comprehensive training and ongoing coaching, providing FCA-regulated industry knowledge and tools to grow your career with us. We foster a culture of respect and value for all employees.

As a Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging everyone to bring their best selves to work. Recognized as a Great Place to Work for 2024/5, we are committed to continuous improvement and have ambitious plans for 2025.

Benefits include:

• Enhanced annual leave starting at 31 days, increasing to 35 days with service (including bank holidays)
• Enhanced paternity and full maternity pay
• Wellbeing services such as free counselling, CBT programmes, and mental health support
• Financial benefits including life assurance, salary sacrifice options, and pension scheme
• Referral bonuses and flexible benefits platform
• Charitable donation options and opportunities to give back

Additional perks include Long Service Awards, company events, and recognition programs. All roles are subject to DBS and financial checks, with offers conditional upon satisfactory completion. We require candidates to have at least one year remaining on their visa, as we cannot provide sponsorships.

We are committed to creating an inclusive environment and consider reasonable adjustments for candidates with specific needs. Suitable previous roles include Customer Service Administrator, Support, Sales Support, and related positions.