Senior Account Manager (Social Media)

OST Marketing Limited; Cambridgeshire and Peterborough; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

A leading social media agency is seeking a Senior Account Manager to join their Client Services team in Cambridge. This role involves managing client projects, ensuring excellent customer experiences, and driving marketing strategies for globally recognized brands. The ideal candidate will possess strong communication skills, creativity, and a background in marketing or agency work.

Benefits

26 days annual leave (+ bank holidays)

Enhanced maternity, paternity and adoption pay

Enhanced sick pay

Cycle to work scheme

Pension scheme

Private healthcare plan

Free onsite parking

Responsibilities

• Striving for excellent customer experience by ensuring projects are delivered on time, on brief and on budget.
• Driving the continuous improvement of processes and efficiencies.
• Liaising with other teams to create a holistic and effective online marketing strategy.

Skills

Excellent communication

Adaptability

Creativity

Resilience

Problem solving

Project management

Agency or Marketing background

Job description

Job Title: Senior Account Manager (Social Media)

Location: Cambridge (Hybrid)

Salary: 36k - 45k per annum DOE

Job type: Full time, permanent

At OST, we don't just do B2B social - we live it. As an award-winning social media agency with an exceptional portfolio of clients across SaaS, technology, and agriculture, we're innovating B2B social. If you're passionate about strategy, creativity, and making real impact, this is your opportunity to join a team that thrives on collaboration, celebrates big ideas, and encourages you to smash your own goals.

We're on the lookout for an experienced Senior Account Manager to join our Client Services team. In the role you will have the opportunity to work on some career defining projects.

You'll need to be a brilliant collaborator - working alongside our clients and delivery teams to push boundaries and expand their understanding of what is possible, whilst also delivering against their marketing goals.

OST has a growing portfolio of globally recognised brands, and we want someone passionate to join us on this journey.

Specific responsibilities include:

• Striving for excellent customer experience by ensuring projects are delivered on time, on brief and on budget
• Driving the continuous improvement of processes and efficiencies such as over and under delivery on clients and projects
• Understanding the commercials for every client and project and knows what is in and out of scope
• Liaising with other teams to create a holistic and effective online marketing Strategy
• Coaching and mentoring team members and seeking opportunities to share knowledge and expertise across the business
• Analysing and understanding client reports, adding insight and narrative to ensure clients understand outcomes and results

We operate a hybrid model with staff attending the office 3-days per-week. If this would not be possible please advise us of this in your application.

Ideal skills and experience include:

• Excellent communication
• Adaptability
• Creativity
• Resilience
• Problem solving
• Project management
• Agency or Marketing background

Benefits;

We are based in Comberton, just outside of Cambridge, and have free onsite parking.

Alongside 26 days (+ bank holidays) annual leave each year, we provide enhanced maternity, paternity and adoption pay, enhanced sick pay, cycle to work scheme, pension scheme and the ability to opt into our private healthcare plan.

Please click the APPLY button to submit your CV.

Relevant job titles would be things like Account Manager, Social Media Manager, Digital Marketing Manager, Client Success Manager, Project Manager may also be considered for this role.