Senior Account Manager (Social Media)

Mikasoft; Cambridge; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

Mikasoft is seeking a Senior Account Manager (Social Media) to join their Client Services team in Cambridge. This role involves ensuring excellent customer experiences, driving project efficiencies, and collaborating with various teams to enhance online marketing strategies. Ideal candidates will have a strong background in agency work, excellent communication skills, and a passion for creativity.

Benefits

Free onsite parking

26 days plus bank holidays annual leave

Enhanced maternity/paternity/adoption pay

Sick pay

Cycle to work scheme

Pension

Private healthcare options

Qualifications

• Experience in a similar role within an agency or marketing environment.
• Strong project management skills and ability to deliver results.

Responsibilities

• Ensure excellent customer experience by delivering projects on time and within budget.
• Drive continuous improvement of processes and efficiencies.
• Collaborate with teams to develop effective online marketing strategies.

Skills

Excellent communication skills

Adaptability

Creativity

Resilience

Problem-solving

Project management experience

Background in agency work or marketing

Job description

Mikasoft, Cambridge, England, United Kingdom

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Join to apply for the Senior Account Manager (Social Media) role at Mikasoft

Location: Cambridge (Hybrid)

Salary: £36k - £45k per annum DOE

Job type: Full-time, permanent

At OST, we don't just do B2B social - we live it. As an award-winning social media agency with an exceptional portfolio of clients across SaaS, technology, and agriculture, we're innovating B2B social. If you're passionate about strategy, creativity, and making a real impact, this is your opportunity to join a team that thrives on collaboration, celebrates big ideas, and encourages you to smash your own goals.

We're seeking an experienced Senior Account Manager to join our Client Services team. In this role, you'll have the opportunity to work on career-defining projects.

You need to be a brilliant collaborator—working alongside clients and delivery teams to push boundaries and expand their understanding of what is possible, while also delivering against marketing goals.

OST has a growing portfolio of globally recognized brands, and we want someone passionate to join us on this journey.

Specific Responsibilities Include:

• Ensuring excellent customer experience by delivering projects on time, on brief, and within budget
• Driving continuous improvement of processes and efficiencies, including managing over and under delivery on clients and projects
• Understanding the financial aspects of each client and project, including scope management
• Collaborating with other teams to develop effective online marketing strategies
• Coaching and mentoring team members, sharing knowledge and expertise
• Analyzing client reports, providing insights and narratives to ensure clients understand outcomes and results

Our hybrid working model requires staff to attend the office 3 days per week. Please mention if this is not possible in your application.

Ideal Skills and Experience:

• Excellent communication skills
• Adaptability
• Creativity
• Resilience
• Problem-solving
• Project management experience
• Background in agency work or marketing

Benefits include free onsite parking at our location in Comberton, near Cambridge, 26 days plus bank holidays annual leave, enhanced maternity/paternity/adoption pay, sick pay, cycle to work scheme, pension, and private healthcare options.

Please click the APPLY button to submit your CV. Relevant job titles include Account Manager, Social Media Manager, Digital Marketing Manager, Client Success Manager, or Project Manager.