E-Commerce Manager

Willis Global Ltd; Hemel Hempstead; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading aerospace material supplier seeks an E-Commerce Manager in Hemel Hempstead to drive online sales growth and optimize customer experiences. This role offers leadership opportunities and strategic impact on the company's digital business. The ideal candidate will have proven e-commerce management experience, strong analytical skills, and a bachelor's degree in business or marketing.

Benefits

Professional Development

25 days annual leave

Pension scheme

Free onsite parking

Qualifications

• Proven e-commerce management experience in B2B online sales.
• Strong analytical skills for strategic decisions.
• Experience in developing B2B websites and running marketing campaigns.

Responsibilities

• Develop and implement web marketing strategies to drive online sales growth.
• Lead, mentor, and manage a team for continuous learning.
• Oversee technical maintenance of the e-commerce platform.

Skills

Leadership

Analytical Skills

Communication

Growth Mindset

Education

Bachelor’s degree in business

Tools

Excel

CRM systems

e-commerce platforms

Job description

Our client, a leading world-class aerospace material supplier, specializing in a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, is looking to recruit an E-Commerce Manager to be based at their offices in Hemel Hempstead, Hertfordshire.

On Offer:

• An exciting opportunity to join a rapidly expanding organization that is a highly regarded materials supplier to the Aerospace sector.
• Professional Development: The company is committed to the ongoing professional development of its employees. In this role, you will have the opportunity to grow your expertise in e-commerce, digital marketing, and strategic management.
• Leadership Opportunities: As the e-commerce operations continue to expand, there will be opportunities for increased leadership responsibility and potential advancement within the company.
• Strategic Impact: Your work will have a direct impact on the company's growth trajectory, providing you with the opportunity to shape the future of the company's digital business and contribute to its long-term success.
• Salary up to GBP60K, depending on experience
• Full Time 8:30am - 5pm, Monday to Friday - Option to work two days from home after successful probation period
• 25 days annual leave plus bank holidays, increasing with service at 3, 5, and 7 years
• Pension scheme, social events and Christmas party, free onsite parking

Main Purpose of the Role:

Reporting to the Procurement Director, the E-Commerce Manager will lead and manage the company's growing e-commerce operations. This role is pivotal to the company's business strategy, as you will be responsible for driving online sales growth, optimizing customer experiences, and expanding the digital footprint. You will play a critical role in shaping the company's online presence, integrating platforms within the group, and expanding product lines to meet market demands.

Duties and Responsibilities of the E-Commerce Manager:

• Strategic Leadership: Develop and implement comprehensive web marketing strategies to drive online sales growth and establish the company as a leader in the industry’s digital space.
• Team Development: Lead, mentor, and manage a team, fostering continuous learning and professional growth.
• Technical Oversight: Oversee back-end development and technical maintenance of the e-commerce platform, ensuring robustness and scalability.
• SEO and Digital Marketing: Lead SEO strategy and execution to enhance visibility, improve search rankings, and drive qualified traffic; run marketing campaigns to attract users.
• Customer Experience Management: Address and resolve order-related and customer-related technical queries to ensure a seamless experience.
• Data-Driven Decision Making: Generate reports, analyze performance data, and develop strategies to optimize sales and user experience.
• Cross-Functional Collaboration: Collaborate with group sites for system integration, logistics, customer service, and market expansion.
• Product Line Expansion: Work with the product management team to expand and optimize product offerings based on market trends and customer needs.
• Project Management: Lead strategic projects and data migration initiatives supporting digital transformation.
• Strategic Integration: Act as a liaison between e-commerce and other business units, ensuring digital strategies align with corporate goals.

To Be Considered:

• Proven e-commerce management experience, especially in B2B online sales and digital marketing.
• Leadership skills with experience in managing and developing teams.
• Strong analytical skills with the ability to interpret data for strategic decisions.
• Technical proficiency in Excel, e-commerce platforms, CRM systems, and databases.
• Excellent communication skills, both verbal and written.
• Experience in systems integration and logistics optimization.
• Bachelor’s degree in business, marketing, or related field, or equivalent experience.
• Growth mindset, self-motivated, adaptable, and committed to long-term growth within the company.
• Experience in developing B2B websites, promoting web sales, and running marketing campaigns to increase customer engagement and online sales.
• Knowledge of SEO tactics, content writing, and keyword optimization.

For more details, please contact Willis Global — a leading recruitment consultancy for the supply chain & logistics industry.