Store Colleague

TN United Kingdom; Corby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the retail sector is looking for a Sales Assistant to enhance customer experience and drive sales in-store. The ideal candidate will possess excellent communication skills, a positive attitude, and a commitment to achieving sales targets. This role offers opportunities for personal and professional development, alongside a range of employee benefits.

Benefits

25% company discount

Exclusive retail and hospitality discounts

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Qualifications

• Positive attitude towards fast-paced retail environment.
• Ability to view challenges as opportunities for development.

Responsibilities

• Provide exceptional customer service and maintain high merchandising standards.
• Drive and exceed sales targets, upselling and cross-selling products.
• Process sales transactions accurately and resolve customer queries.

Skills

Customer Service

Communication

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a large number of products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts from retail and hospitality businesses via TELUS Health platform.
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, volunteer, and participate in initiatives supporting positive change.