Store Colleague

TN United Kingdom; Rushden; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking an enthusiastic Sales Assistant to enhance customer experiences and drive sales. The role involves providing exceptional service, maintaining store standards, and achieving sales targets. Ideal candidates will thrive in a fast-paced environment and have strong communication skills.

Benefits

25% discount on products

Exclusive retail and hospitality deals

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident interpersonal skills, thriving in social situations.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets using in-store devices.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Communication

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing and developing their careers.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including units, conversion rate, ATV, and UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An enthusiastic approach to challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses to support personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn with nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.