TECHNICAL SERVICES MANAGER

SmithCarey Recruitment; England; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Technical Services Manager to lead their Technical Team in Norwich. This pivotal role involves ensuring product safety and quality, liaising with customers and suppliers, and managing a team. The ideal candidate will have a degree in a food-related discipline and significant experience in a BRC accredited environment. With a focus on continuous improvement, this position offers the chance to make impactful contributions in a company committed to sustainability and innovation. If you're driven and passionate about food safety and quality, this is your opportunity to shine.

Qualifications

• Minimum 5 years' experience in a technical role in BRC accredited food manufacturing.
• Degree educated or HND equivalent in a food-related discipline.

Responsibilities

• Lead the Technical Team and manage product safety, quality, and legality.
• Liaise with customers and suppliers to maintain high service levels.

Skills

Technical Services Management

BRC Standards

HACCP

Food Safety Culture

Customer Relationship Management

Organizational Skills

Time Management

Education

Degree in Food Science or Related Field

HND in Food Related Discipline

Tools

ERP Systems

Job description

TECHNICAL SERVICES MANAGER
South of Norwich, with some home working flexibility
Competitive basic includingbonus + range of benefits

The Company

Our client is a highly successful 100+ year European food group, producing market-leading ingredients sold across Grocery Retail, Foodservice and to Food Manufacturers. As a family business, they’ve grown into a global leader through continuous investment in agriculture, innovation, and a passion for delivering great-tasting products.

Recognised as a Great Place to Work, this purpose-driven organisation is built on strong values, sustainability, and care — for people, the planet, and the food we enjoy.

This is an exciting opportunity to join a company where tradition meets innovation, and where your contribution can truly make a difference. As part of their continued investment for growth in the UK market, they are now looking to appoint a Technical Services Manager to lead the Technical Team, and who has the potential to grow and develop within the company.

The Role

As a member of the Senior Team, in conjunction with the Group Central Technical function, the Technical Services Manager will take charge of the company’s UK market responsibilities in terms of product safety, quality, legality and authenticity.

This is a pivotal role, requiring direct liaison with both customers’ technical functions and suppliers on all things product, and in doing so delivering and maintaining the very highest levels of service at all times, to differentiate ourselves from our competitors. The remit is wide across all aspects of technical services management, including specifications, audit questionnaires, gap analysis, customer site visits, maintenance of BRC and HACCP, food labelling, ERP system management, continuous Horizon scanning, shelf-life extensions, traceability, managing customer product complaints and championing Food Safety Culture within the company.

You will also have two direct reports, who you will lead and manage, identifying and organising their training and development where required. Always looking to improve what we do, you will be actively encouraged to explore projects and opportunities for better ways of working, with the full backing of the business.

This is an office-based position at our client’s Norwich-based UK head office, with some homeworking flexibility, and will involve some UK and international travel.

About You

Are you degree educated (or have HND equivalent in a food related discipline) with a minimum of 5 years’ experience in a technical role in a BRC accredited food manufacturing environment in the UK or Ireland? Are you fully conversant with what’s needed to supply the leading grocery retailers and/or the major food manufacturers in all aspects from codes of practice and technical requirements to the latest compliance standards? Do you think of yourself as a ‘completer finisher’, with excellent organisational and time management skills? If so, you could be just what our client is looking for.

You’re a personable, hands-on individual that can build relationships easily and has strong influencing skills. You’re keen and comfortable to be both customer facing and managing/influencing the wider team, able to make decisions and use your initiative. Above all, you have the drive and determination to deliver in this important role, and are looking to apply your knowledge and experience to a new challenge, within the exciting and progressive category of food ingredients.

A full, clean driving license is a must for this role.

So, if you fit the bill for this career-developing opportunity in an established, well-invested and growing business, please apply to [e-mail] (or call Mark Smith on 07747 847214), quoting ref number MS/2556, sending your CV together with current benefits package details.

Closing Date for applications: 8^th June 2025