Retail Customer Service

TN United Kingdom; Wath upon Dearne; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the sports betting industry is seeking a Retail Customer Service Manager in Wath upon Dearne. This role involves delivering excellent customer service, managing shop operations, and promoting a culture of inclusivity and respect. The position offers various benefits, including optional overtime and development opportunities.

Benefits

Optional overtime

Pension schemes

Retail discounts

Healthcare support

Development opportunities

Qualifications

• Minimum age is 18.
• Passion for customer service is essential.
• Effective communication and self-motivation are important.

Responsibilities

• Delivering outstanding customer service.
• Promoting safer gambling.
• Processing transactions and handling cash.
• Achieving targets and maintaining shop standards.

Skills

Customer Service

Communication

Self-Motivation

Professionalism

Job description

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Retail Customer Service, Wath upon Dearne

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Client:

Entain

Location:

Wath upon Dearne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b665fb4311e4

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Are you passionate about sports and delivering excellent customer service? As a Retail Customer Service Manager at Entain, you'll play a key role in providing top-notch service and maintaining high standards in our Ladbrokes & Coral betting shops. Your responsibilities will include:

• Delivering outstanding customer service
• Promoting safer gambling
• Taking bets on various sports and events
• Processing transactions and handling cash
• Demonstrating products and betting terminals
• Addressing customer concerns empathetically
• Achieving targets and maintaining shop standards
• Opening and closing the shop as required

Working hours vary, with shifts including mornings, evenings, and weekends, based on a rota provided at least four weeks in advance. You will be a key holder responsible for opening and closing the shop. Minimum age is 18, and a passion for customer service is essential. Effective communication, self-motivation, and professionalism are important qualities for this role.

Benefits include optional overtime, pension schemes, retail discounts, healthcare support, and development opportunities. We value diversity and are committed to an inclusive environment. If you require accommodations during the recruitment process, please contact us.

Join Entain and be part of a winning team that values its people and promotes a culture of respect and inclusivity.