Payroll & Customer Service Advisor

TN United Kingdom; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Payroll & Customer Service Advisor to join their team in Sheffield. This temporary role offers the chance to ensure timely and accurate payroll processing in a dynamic environment. Candidates should possess strong payroll knowledge and excellent attention to detail, with the ability to handle complex queries. The position offers a hybrid working model after an initial office-based period, allowing for flexibility while maintaining high standards of confidentiality and accuracy. If you're ready to make a significant impact in payroll services, this is the perfect opportunity for you.

Qualifications

• Strong payroll knowledge and attention to detail are essential.
• Experience in payroll processing and compliance with legislation.

Responsibilities

• Process payroll input within strict deadlines and audit requirements.
• Maintain staff records and ensure compliance with payroll agreements.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Ability to resolve pay queries

Understanding of PAYE and National Insurance

Team player

Previous payroll experience

Education

Minimum 5 GCSEs (A-C) including English and Maths

NVQ Level 3 or equivalent in Payroll

Job description

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Payroll & Customer Service Advisor, Sheffield

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Client:

Brook Street NMR

Location:

Sheffield, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

974e08154a75

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Temporary Payroll & Customer Service Advisor
Location: Sheffield
Start Date: ASAP (Subject to Clearance)
Temp 3-month contract with the possibility of extension
Pay Rate: £12.27 per hour

About the Role:
My client is looking for experienced Payroll Process Assistant's to join their team in Sheffield on a temporary basis.
You will play a crucial role in ensuring timely and accurate payments to staff, both weekly and monthly, working within a fast-paced and process-driven environment.

This is an excellent opportunity for someone with strong payroll knowledge, a keen eye for detail, and a commitment to maintaining confidentiality and accuracy in line with payroll legislation and organisational policies.

Key Responsibilities:

• Ensure all payroll input is processed within strict deadlines and meets audit requirements.
• Accurately process temporary and permanent payroll changes for allocated payrolls.
• Review and validate input by other clerks.
• Maintain staff records and ensure compliance with statutory and organisational payroll agreements.
• Support across Employment Services Hubs when required.
• Undertake additional tasks as appropriate to this level.

Essential Skills & Qualifications:

• Minimum 5 GCSEs (A-C) including English and Maths or equivalent
• Excellent communication and organisational skills
• Strong attention to detail and high data accuracy
• Proven ability to investigate and resolve complex pay queries
• Understanding of PAYE, National Insurance, and statutory deductions
• Ability to prioritise workload and respond flexibly to changing demands
• Team player with a professional and confidential approach to work
• Previous payroll or finance experience
• NVQ Level 3 or equivalent in Payroll
• Understanding of payroll legislation and data protection
• Experience working with multi-customer payrolls
• Demonstrated initiative in process improvement

Working Pattern:
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Hybrid Working: Initially office-based, with hybrid (1 day/week in-office on Wednesdays) after the initial period
Training: No formal training is provided prior to starting; candidates must be confident in payroll processing from day one.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.