Payroll & Customer Service Advisor

Brook Street; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Temporary Payroll & Customer Service Advisor to join their dynamic team in Sheffield. This role offers a fantastic opportunity to leverage your payroll expertise in a fast-paced environment, ensuring timely and accurate payments to staff. You'll be responsible for processing payroll inputs, maintaining compliance with legislation, and supporting various payroll functions. With a blend of office and hybrid work, this position promises a rewarding experience for those with a keen eye for detail and a commitment to excellence. If you're ready to make a significant impact, this role is perfect for you.

Qualifications

• Strong payroll knowledge and experience in finance.
• Ability to investigate and resolve complex pay queries.

Responsibilities

• Ensure payroll input is processed within strict deadlines.
• Accurately process payroll changes and maintain staff records.
• Support across Employment Services Hubs when required.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Data Accuracy

Payroll Knowledge

Problem-Solving

Team Player

Initiative in Process Improvement

Education

5 GCSEs (A-C) including English and Maths

NVQ Level 3 or equivalent in Payroll

Job description

Temporary Payroll & Customer Service Advisor
Location: Sheffield
Start Date: ASAP (Subject to Clearance)
Temp 3-month contract with the possibility of extension
Pay Rate: £12.27 per hour

About the Role:
My client is looking for experienced Payroll Process Assistant's to join their team in Sheffield on a temporary basis.
You will play a crucial role in ensuring timely and accurate payments to staff, both weekly and monthly, working within a fast-paced and process-driven environment.

This is an excellent opportunity for someone with strong payroll knowledge, a keen eye for detail, and a commitment to maintaining confidentiality and accuracy in line with payroll legislation and organisational policies.

Key Responsibilities:

• Ensure all payroll input is processed within strict deadlines and meets audit requirements.
• Accurately process temporary and permanent payroll changes for allocated payrolls.
• Review and validate input by other clerks.
• Maintain staff records and ensure compliance with statutory and organisational payroll agreements.
• Support across Employment Services Hubs when required.
• Undertake additional tasks as appropriate to this level.

Essential Skills & Qualifications:

• Minimum 5 GCSEs (A-C) including English and Maths or equivalent
• Excellent communication and organisational skills
• Strong attention to detail and high data accuracy
• Proven ability to investigate and resolve complex pay queries
• Understanding of PAYE, National Insurance, and statutory deductions
• Ability to prioritise workload and respond flexibly to changing demands
• Team player with a professional and confidential approach to work
• Previous payroll or finance experience
• NVQ Level 3 or equivalent in Payroll
• Understanding of payroll legislation and data protection
• Experience working with multi-customer payrolls
• Demonstrated initiative in process improvement

Working Pattern:
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Hybrid Working: Initially office-based, with hybrid (1 day/week in-office on Wednesdays) after the initial period
Training: No formal training is provided prior to starting; candidates must be confident in payroll processing from day one.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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