Account Manager

Harrison Scott Europe Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to enhance customer satisfaction and service delivery in the print management sector. This role involves managing client accounts, ensuring that all service level agreements are met, and providing a seamless experience for clients. The ideal candidate will possess a strong background in customer service, be proactive in addressing customer needs, and have a keen attention to detail. Join a forward-thinking company that values quality and efficiency, and help maintain its reputation as a leader in the industry.

Qualifications

• Experience in account management or customer service is essential.
• Candidates can come from either the print or packaging industry.

Responsibilities

• Manage a portfolio of customer accounts ensuring superior service.
• Monitor and progress orders to ensure timely delivery.

Skills

Customer Service

Account Management

Attention to Detail

Proactivity

Job description

Job Title: Account Manager

Salary: £Well above average package

Location: Central London

Reference: J8046

Our client has long been associated with the highest levels of quality and customer service in the print management sector. Combining knowledge and skills in the print industry with modern software and technological advances, this blend of abilities enables the successful delivery of projects from initial idea to a final product.

Your passion for customer service will allow you to excel in this role, providing a seamless experience for a designated set of clients.

Candidates can come from either the print or packaging industry.

Your responsibilities will include supporting the management of a portfolio of customer accounts, ensuring all customers receive consistently superior service. You will develop a thorough understanding of customer needs to meet their requirements as outlined in their Service Level Agreements. The role requires working efficiently, responding promptly to customer and supplier queries, and providing accurate quotes within targeted response times.

You must be proactive, continuously monitoring and progressing orders to ensure delivery within schedule, budget, and quality standards. An organized individual with keen attention to detail is essential for success in this role.

Our client aims to find someone who can help maintain their position as the first choice for delivering cost savings and increased efficiency in the sector.