Customer Consultant

TN United Kingdom; Ripon; On-site; GBP 24,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenberater, der leidenschaftlich daran interessiert ist, anderen zu helfen. In dieser Rolle sind Sie der erste Kontakt für Kunden und bieten maßgeschneiderte Lösungen, um deren finanzielle Ziele zu erreichen. Mit einem klaren Fokus auf exzellenten Kundenservice und Teamarbeit werden Sie Teil einer Organisation, die sich für das Wohl ihrer Mitglieder einsetzt. Genießen Sie ein unterstützendes Arbeitsumfeld mit umfangreichen Entwicklungsmöglichkeiten und attraktiven Zusatzleistungen. Wenn Sie bereit sind, einen Unterschied zu machen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährliche Bonusregelung

25 Tage Urlaub + Feiertage

Urlaubsverkaufsprogramm

Arbeitgeberbeiträge zur Altersvorsorge

Gesundheits- und Wellnessleistungen

Bezahlte Freiwilligentage

Mitarbeitermortgage und Sparkonten

Schulungs- und Entwicklungsmöglichkeiten

Private Krankenversicherung

Gehaltsopferprogramm für Hybrid-/Elektroautos

Qualifications

• Erfahrung im Kundenkontakt, idealerweise im Bankwesen oder Einzelhandel.
• Fähigkeit, in einem Team zu arbeiten und Kundenbedürfnisse zu erkennen.

Responsibilities

• Erster Ansprechpartner für Kunden in der Filiale und am Telefon.
• Maßgeschneiderte Lösungen für Kundenbedürfnisse anbieten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Job description

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Hours:

The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours.

Salary:

£23,600 Per Annum

Closing Date:

Wed, 21 May 2025

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Ripon branch.

The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services. By really listening to and getting to know our customers, you will help them review their circumstances and goals while providing a straightforward, helpful service that showcases your enthusiasm and professionalism.

Our branches are at the heart of our local communities. Increasingly, our customers want the flexibility of doing transactions online and engaging via our contact centre. In branch, we support customers face-to-face, virtually, and through outbound contact, reaching them at relevant times. Whether promoting a new product or resolving a problem, you will always place our customers’ needs at the core of your work and deliver a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a fountain of knowledge to help them achieve their financial goals.

Who Are We?

Not just another building society. Not just another job.

We are the fourth largest building society in the UK, and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

We value who you are as a person. Our membership is diverse, and we want our colleagues to be as well. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.

Together, you can help us build a better Society!

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background and goals, we will help you take the next step towards a better future.

What Will You Be Doing As A Customer Consultant?

1. Be the First Point of Contact: Welcome customers in-branch and over the phone, making a positive first impression.

2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.

3. Listen and Tailor Solutions: Offer personalized solutions based on each customer’s circumstances.

4. Proactive Outreach: Reach out to customers over the phone to identify their needs and discuss support options.

5. Maintain Accurate Records: Use internal systems to keep customer records up-to-date, with a focus on vulnerable customers.

6. Adhere to Policies: Follow policies, standards, and controls, supported by comprehensive training.

What Do We Need From You?

• Previous experience interacting with customers, in banking, retail, food & beverage, guest services, health, or care sectors. We value passion for exceptional service and going above and beyond.

• The ability to work well with others, with a ‘one-team’ mindset.

• Ability to react quickly during busy periods and manage a variety of customer interactions with excellent time management.

• Desire and ability to grow, adapt, and change with business needs.

What Is In It For You?

The role is permanent, working 36 hours per week across Monday to Saturday.

The salary is £23,600 per annum, plus benefits including:

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays, increasing to 30 days after 5 years
• Holiday trading scheme
• Generous employer-matched pension contributions (up to 10%)
• Health and wellbeing benefits, Employee Assistance Programme, and online discounts
• Charity involvement with paid volunteering days
• Colleague mortgage and savings accounts, discount schemes
• Training and development opportunities
• Private medical insurance
• Salary Sacrifice Scheme for hybrid/electric cars