Estate Community Manager - London

TN United Kingdom; London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading property management firm is seeking an Estate Community Manager in London. This role combines operational leadership with a focus on customer satisfaction, managing flex spaces and ensuring smooth operations. Ideal candidates will have strong communication skills and a proactive approach. The position offers a chance to make a significant impact while working in a values-driven organization that promotes growth and community engagement.

Qualifications

• 2+ years experience working in a similar role.

Responsibilities

• Manage daily operations and oversee building performance.
• Ensure compliance and drive customer satisfaction.
• Cultivate strong relationships with occupiers and property managers.

Skills

Communication

Problem Solving

Customer Service

Self Management

Relationship Management

Education

2+ years experience in a similar role

Job description

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Estate Community Manager - London, London

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Client:

MAPP

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2d7331773efa

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Description

MAPP is a market leader in managing commercial and mixed-use property, overseeing around £30+ bn of property and 5,000 occupiers across the UK for leading funds, REITs, and investors.

In Feb 2022, MAPP acquired RE-DEFINED to expand in the fast-growing Flex industry, targeting existing clients and new owners without prior relationships. RE-DEFINED now has four locations and is rapidly expanding.

We aim to give a clear picture of who we are and the role we are offering. If you are excited about this opportunity and want to join us, please apply.

Our organization values culture and making a difference. We are committed to being a great place to work, promoting growth, and fostering a positive environment with events, study days, and community engagement.

This role offers a chance to be part of this dynamic environment. We encourage applications even if you don't meet 100% of the criteria, valuing great character and potential.

Title, Team and Role Summary

Title: Estate Community Manager - London

Team: RE-DEFINED/Flex

Reporting To: Regional Manager

Role Summary / Purpose and Scope:

As Estate Community Manager for RE-DEFINED, you will manage a portfolio of flex spaces across multiple buildings on The Portman Estate, known as Portman WorkWell. This is a unique role combining operational leadership with customer focus, acting as the main contact for occupiers and property managers, ensuring smooth operations, strong relationships, and high-quality service.

You will oversee daily operations, building performance, compliance, and tenant satisfaction, managing the entire occupier lifecycle from onboarding to long-term engagement. Your work will impact the efficiency and vibrancy of each building, contributing to RE-DEFINED's growth and success.

Skills, Knowledge and Values

Skills (People & Technical):

• Serve as the main contact for occupiers and property managers, ensuring seamless communication and service.
• Develop strong relationships with occupiers throughout their journey.
• Manage daily operations, facilities, and safety compliance.
• Engage proactively with support functions and supply chain.
• Review building amenities and gather occupier feedback to improve services.
• Manage costs and supplier relationships.
• Be self-motivated, diligent, enthusiastic, and approachable.
• Monitor statutory and internal compliance, including policies, RICS, ISO standards, and deadlines.

Values & Behaviour:

• Exhibit MAPP values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable.
• Show initiative, be proactive, and meet deadlines.
• Engage with the big picture.
• Deliver great service, communicate effectively, and work in partnership.
• Prioritize work and achieve results.
• Develop innovative solutions and problem-solve.
• Commit to self and team development and continuous learning.
• Communicate well at various levels, including writing reports.

Experience and Salary

Experience & Certifications: 2+ years in a similar role

Working Hours: Monday - Friday, 9:00 am - 5:30 pm

Salary Range: £35,000 - £38,000 per annum, depending on experience.

We believe property management can be a force for good, making buildings work for people and the planet.