Estate Community Manager - London

Wearemapp; London; On-site; GBP 35,000 - 38,000; Full time

Job summary

Join a leading property management company as an Estate Community Manager in London. You will oversee operations for flex spaces, ensuring exceptional service and compliance. This role offers growth opportunities in a values-driven organization committed to community and excellence.

Qualifications

• 2+ years experience in a similar role.

Responsibilities

• Manage daily operations and ensure compliance across multiple buildings.
• Serve as the main point of contact for occupiers and property managers.
• Drive customer satisfaction and maintain long-term tenant relationships.

Skills

Communication

Customer Service

Problem Solving

Health & Safety Compliance

Cost Control Management

Job description

Estate Community Manager - London

Department: Flex

Employment Type: Full Time

Location: Portman Workwell

Compensation: £35,000 - £38,000 / year

Description

MAPP is a market leader in the management of commercial and mixed-use property, managing around £30+ bn of commercial property and 5,000 occupiers throughout the United Kingdom for a variety of leading funds, REITs and other investors in Real Estate.

In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry.

RE-DEFINED targets opportunities with MAPP’s existing client base - where MAPP already manages the assets, but is also with owners where there is no existing relationship with MAPP. RE-DEFINED now has four locations, but is rapidly growing.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At RE-DEFINED MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!

Title, Team and Role Summary

Title : Estate Community Manager - London
Team : RE-DEFINED/Flex

Who Does This Role Report Into? Regional Manager

Role Summary / Purpose and Scope

As an Estate Community Manager for RE-DEFINED, you will take charge of a new exciting and expanding portfolio of flex spaces across multiple buildings on The Portman Estate, known as Portman WorkWell. This is not just a traditional Community Manager role — it’s a unique opportunity to combine operational leadership with a strong customer-centric focus. You’ll become the main point of contact for occupiers and property managers across the portfolio, ensuring smooth operations, strong relationships, and a service that exceeds expectations.

In this role, you will serve as the Estate Community Manager, working closely with the Regional Manager, and other key team members. Your responsibilities will span managing daily operations, overseeing building performance, ensuring compliance, and driving customer satisfaction across all the spaces you manage. As an Estate Community Manager, you’ll be entrusted with the entire lifecycle of occupier engagement, from their initial onboarding to maintaining their satisfaction as long-term tenants.

You’ll play an instrumental role in ensuring that each building operates efficiently and remains a vibrant, high performing space for its occupants. This is your opportunity to make a lasting impact on the success and growth of RE-DEFINED while managing the people, spaces, and relationships that make it all possible

Skills, Knowledge and Values

Skills (People & Technical)

• Act as the main point of contact for occupiers and property managers, ensuring seamless communication, prompt resolutions and exceptional service across the portfolio.
• Take ownership of the occupier journey, cultivating strong relationships
• Lead the day-to-day management of each centre, ensuring that all facilities are operating at their highest standards
• Health & Safety Legislation Compliance
• Engaging proactively with the MAPP support functions and supply chain
• Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
• Cost control management and supplier relationships
• You are self-motivated, diligent, enthusiastic and approachable
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:
2+ years experience working in a similar role

Working Hours: Monday - Friday 9.00am - 5.30pm

Salary Range (Based on Experience)
£35,000 - £38,000 per annum, depending on experience.