Customer Service Administrator

Silver Planet Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Maidenhead is seeking a Customer Service Administrator to join their friendly team. The role involves providing excellent support to clients' charitable supporters, managing queries, and handling payments. Ideal candidates will have strong problem-solving and communication skills, with a good knowledge of Microsoft Office. This role offers a great opportunity to work in a supportive environment.

Qualifications

• Previous customer service experience is highly beneficial.

Responsibilities

• Liaising with supporters via telephone and email to resolve queries.
• Processing information and payment reconciliation.
• Handling refunds and cancellations.

Skills

Problem-Solving

Communication

Multi-tasking

Flexibility

Tools

Microsoft Office

Job description

We are working with a fantastic company based in Maidenhead (parking on site) who are looking to recruit a Customer Service Administrator.

Working closely in a friendly team, the successful candidate will provide excellent customer support to their clients' charitable supporters, assisting with administration, processing information, and payment reconciliation.

Previous customer service experience would be highly beneficial.

Duties include:

1. Liaising with supporters via telephone and email to resolve queries and handle any issues that arise
2. Distributing administration emails across all clients
3. Using bespoke systems for all individual clients to look up customer details
4. Using a bespoke system for charging card payments, handling refunds and cancellations through this system
5. Handling refunds by credit/debit card, cheque, or direct debit
6. Processing query letters for failed credit/debit card payments
7. Recording and opening incoming post
8. Preparing, counting, and logging outgoing post on the Royal Mail e-pro system
9. Preparing and arranging parcels via courier
10. Printing letters

Key Skills Required:

1. Excellent problem-solving skills, with a positive and flexible attitude
2. Excellent communication skills
3. Ability to learn quickly and work independently
4. Ability to multi-task, often switching between numerous clients and requirements daily
5. Good working knowledge of all Microsoft Office packages

Please note that we will only contact candidates we assess as suitable based on their experience, training, and skills. If we do not have a suitable position, your CV will not be kept beyond 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the fair treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy, maternity, race, ethnicity, religion, gender identity, or marital status. We aim to foster a diverse and inclusive workplace and strongly encourage qualified applicants from all backgrounds to apply.