Customer Support Administrator

SCC; Birmingham; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

A leading company in IT services is seeking a Customer Support Administrator in Birmingham. This role involves processing collections and quotes, handling customer queries, and ensuring high-quality service delivery. The ideal candidate will be an effective communicator, proficient in Microsoft Office, and able to manage multiple tasks efficiently. Join a diverse team and contribute to exceptional customer experiences in a hybrid working environment.

Benefits

Career development opportunities

Excellent package and company benefits

Hybrid working

Qualifications

• Demonstrable experience in a similar role or ability to be upskilled.
• Ability to support financial processes including invoicing and billing.

Responsibilities

• Process Recyclea collections and quotes to a high standard.
• Deal with incoming telephone enquiries and order progression.
• Ensure customer reporting and queries are processed within timescales.

Skills

Effective communicator

Proficient in Microsoft Office

Ability to prioritize tasks

Job description

Join to apply for the Customer Support Administrator role at SCC

Join to apply for the Customer Support Administrator role at SCC

We are actively building diverse teams and welcome applications from everyone.

Role: Customer Support Administrator

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Temporary

Salary Package: National Minimum Wage

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company
  
  

Role Purpose

The purpose of the Customer Support Administrator role is to ensure all Recyclea collections and quotes are performed efficiently and effectively. This role is essential for maintaining a high-quality service delivery to our customers. This includes enquiries, customer/supplier queries, and ensuring all customer reporting and issues are completed to a high standard.

Key Responsibilities

• Ensure all Recyclea collections and quotes are processed to a high standard;
• Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc.;
• Ensure all Recyclea onsite processes and queries are dealt with to a high standard;
• Ensure all customer reporting and queries are processed within agreed timescales;
• To process all customer issues within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met;
• Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality;
• To undertake any training programs regarding all processes and procedures, thereby ensuring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan;
• Ensure a high level of security awareness is maintained;
• To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness;
• To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.
  
  

Skills And Experience

• Demonstrable experience in a similar role alternatively a highly motivated and adaptable individual who can be suitably upskilled;
• Effective communicator to support team members and wider business teams;
• Proficient in Microsoft office;
• Possess the demonstratable ability to support financial processes to include invoicing, billing and query resolution;
• Possess the ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.
  
  

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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