Business Development Executive - SME

JLA Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing company in Manchester seeks a Business Development Executive to join their sales team. You will be responsible for outbound sales calls and developing sales opportunities, contributing to the company's growth. The role offers a supportive environment with a focus on health and wellbeing, flexible working options, and a comprehensive benefits package.

Benefits

Employee Assistance Programme

Free onsite gym

Company pension scheme

25 days annual leave plus bank holidays

Flexible working options

Colleague Recognition Scheme

Refer a Friend scheme

Qualifications

• Experience of outbound lead generation/telesales.
• Experience of working in a customer-centric position either face-to-face or over the phone.

Responsibilities

• Making outbound sales calls using leads generated through our digital marketing team.
• Meeting/exceeding dynamic KPIs set within the contact centre.

Skills

Communication

Customer Service

Sales

Tools

Microsoft Office

Job description

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success, even having a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role Overview

Our Business Development Executives are vital to our success. As a rapidly growing business, we're looking for new people to join our sales team and help us grow further, acting as a Trusted Partner to JLA’s customers. You'll be joining a highly successful sales team where you will be valued and rewarded for your contributions.

Key Tasks

1. Making outbound sales calls using leads generated through our digital marketing team
2. Making outbound strategy dials for business development across multiple markets, verticals, and sectors
3. Developing sales opportunities in partnership with your field sales colleagues
4. Meeting/exceeding dynamic KPIs set within the contact centre

Service Delivery

1. Demonstrate an understanding of what service delivery excellence is for your role
2. Set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
3. Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

1. Awareness of your operational and regulatory risks which may impact your role
2. Responsibility for reporting to your line manager any risks which may impact the business

Managing Health & Safety

Ensure you deliver your role within the Compliance framework set.

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes that can be trained or developed)

Knowledge and Skills (what you know and what you can do)

1. Confident and effective communicator
2. Knowledge of all Microsoft Office applications
3. Possess a strong understanding of our products, our competition in the industry, and positioning

Experience (what you have done)

1. Experience of outbound lead generation/telesales
2. Experience of working in a customer-centric position either face-to-face or over the phone
3. Experience in a commercially driven environment

(the way you think and act)

1. The ability to work successfully in a fast-paced, target-driven environment
2. Highly motivated
3. A curious mind, interested in our customers, our markets, and our business
4. Eager to learn and build a career in a dynamic sales organization