Business Development Executive - SME

JLA Limited; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Business Development Executive to join its dynamic sales team. This role is pivotal for driving growth and requires a confident communicator who can effectively engage with customers. You'll be responsible for outbound sales calls, developing opportunities, and ensuring service excellence. With a commitment to employee well-being, the company offers a comprehensive benefits package, including a free onsite gym and flexible working options. If you're motivated and eager to build a career in sales, this is the perfect opportunity for you.

Benefits

Free Onsite Gym

Life Assurance Coverage

Company Sick Pay

Pension Scheme

Cycle-to-Work Scheme

Employee Assistance Programme

Counseling Sessions

Fitness Membership Discounts

Flexible Working Options

Colleague Recognition Scheme

Qualifications

• Confident communicator with a strong understanding of products and competition.
• Experience in outbound lead generation and customer-centric roles.

Responsibilities

• Make outbound sales calls using leads from digital marketing.
• Ensure excellent customer service and meet KPIs.

Skills

Effective Communication

Microsoft Office Applications

Outbound Lead Generation

Customer-Centric Approach

Job description

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA’s customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make.

Key tasks

• Making outbound sales calls using leads generated through our digital marketing team
• Making outbound strategy dials for business development across multiple markets, verticals and sectors
• Developing sales opportunities in partnership with your field sales colleagues
• Meeting/exceeding dynamic KPI’s set within the contact centre

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

• Awareness of your operational and regulation risks which may impact on your role
• Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Criteria

Essential(attributes required for candidate to be considered)

Desirable(attributes can be trained or developed)

Knowledge and Skills(what you know and what you can do)

• Confident and effective communicator
• Knowledge of all Microsoft office applications
• Possess a strong understanding of our products, our competition in the industry and positioning

Experience(what you have done)

• Experience of outbound lead generation/telesales
• Experience of working in a customer-centric position either face to face or over the phone
• Have worked in a commercially driven environment

(the way you think and act)

• The ability to work successfully in a fast-paced, target-driven environment
• Highly motivated
• A curious mind, interested in our customers, our markets and our business
• Eager to learn and build a career in a dynamic sales organisation