Technical Support Agent

Concentrix Trust & Safety; United Kingdom; Remote; GBP 30,000 - 36,000; Full time

Job summary

Join a leading company as a Technical Support Agent, providing support on innovative technologies like VR devices. This fully remote role requires strong troubleshooting skills and the ability to communicate effectively with customers. You will be part of a diverse team, handling complex cases and collaborating with engineers for tech resolutions. If you have a background in tech support and are based in Northern Ireland, this is an exciting opportunity to contribute to a dynamic environment.

Qualifications

• Minimum 2 years experience supporting enterprise-level customers.
• Strong technical knowledge of web technologies.

Responsibilities

• Handle 20-25 complex cases daily for enterprise customers.
• Provide device and performance support.

Skills

Communication

Troubleshooting

Critical Thinking

Multitasking

Education

Computer Science Qualifications

Tools

Microsoft Suite

Ticket Management Software

Job description

Join to apply for the Technical Support Agent role at Concentrix Trust & Safety

Job Title: Technical Support Agent

Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.

The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits!

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with:

• Device and performance support
• Effective communication of troubleshooting steps
• Support with data and user deletion requests
• Collaboration with engineers for tech resolutions
• End-to-end ownership of customer support requests
• Proactively updating and communicating with customers

Requirements

• Preferably a minimum of 2 years of experience in supporting enterprise-level customers via multiple channels
• Strong technical knowledge and practical understanding of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical knowledge to non-technical audiences clearly
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite, and ticket management software
• Structured multitasking and prioritization skills
• Strong critical thinking and analytical skills to resolve hardware and software issues
• Collaborative interpersonal skills with experience working in cross-functional teams

Preferred Qualifications

• Web-based background or computer science qualifications

Additional Information

Concentrix is an equal opportunity employer committed to diversity and inclusion. Only applicants authorized to work in the UK will be considered.

Location: UK, Work at Home, Northern Ireland

Language Requirements: English (Required)

Time Type: Full-time