Education Tech Account Manager - Growth & Relationships

IRIS; United Kingdom; Remote; GBP 38.000 - 60.000; Vollzeit

Zusammenfassung

IRIS Software Group is seeking a commercially driven Customer Account Manager to join the iSAMS Sales team. You will own a portfolio of school customers, build strong relationships and identify opportunities to grow accounts through upselling and cross-selling our iSAMS MIS.

You will manage the full sales cycle, negotiate terms, and work with internal teams to maximise customer value while driving revenue growth across the education sector. Travel to customer sites may be required.

Qualifikationen

• Proven experience in Account Management, Customer Relationship Management or a similar commercially focused sales role.
• Experience managing multiple customer accounts and delivering against sales targets.
• A strong track record of developing existing business through upselling, cross-selling and account growth.
• Excellent relationship-building skills, with the confidence to engage and influence stakeholders at different levels.
• Strong commercial awareness, negotiation and objection-handling skills.
• Ability to manage a sales pipeline, prioritise opportunities and work independently.
• Confident communication and presentation skills, both virtually and face-to-face.
• A proactive, organised and results-driven approach.
• Comfortable using CRM systems and technology to manage customer relationships.
• A full, valid driving licence and willingness to travel for customer meetings.

Aufgaben

• Manage and develop a portfolio of existing school customers, acting as their primary point of contact.
• Build trusted relationships with key stakeholders, understanding their needs, challenges and future objectives.
• Conduct regular customer meetings, both virtually and face-to-face, to strengthen relationships and identify opportunities.
• Drive customer satisfaction, retention and long-term account growth.
• Identify and convert upselling and cross-selling opportunities across the iSAMS product and service portfolio.
• Take ownership of the full sales cycle, from identifying opportunities through to negotiation and closing.
• Achieve individual sales targets by developing existing accounts and building a healthy pipeline.
• Deliver compelling product presentations and demonstrations, communicating the value of our solutions.
• Negotiate commercial agreements that deliver value for customers while supporting business growth.
• Work proactively with customers to maximise their use of iSAMS.
• Identify opportunities to introduce additional functionality, products and services that support school requirements.
• Keep customers informed of product updates, new features and developments.
• Act as the voice of the customer, sharing feedback with internal teams to help improve products and services.
• Maintain accurate customer records, sales opportunities and pipeline forecasts within Salesforce.
• Effectively manage and prioritise your accounts to maximise commercial opportunities.
• Collaborate with Sales, Marketing, Customer Support and other internal teams to deliver an excellent customer experience.
• Attend customer meetings, industry events, conferences and exhibitions as required.
• Stay informed about developments within the education technology market and competitor landscape.

Kenntnisse

Account Management

CRM systems

Sales targets

Negotiation

Presentation skills

Relationship building

Tools

Salesforce

Jobbeschreibung

IRIS Software Group is seeking a commercially driven Customer Account Manager to join the iSAMS Sales team. You will own a portfolio of school customers, build strong relationships and identify opportunities to grow accounts through upselling and cross-selling our iSAMS MIS.

You will manage the full sales cycle, negotiate terms, and work with internal teams to maximise customer value while driving revenue growth across the education sector. Travel to customer sites may be required.