Education Operations Manager

OxBridge Centre; London; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading education provider in London is seeking an Education Operations Manager to enhance service quality and team development. This people-focused role involves supporting various operational tasks, ensuring excellence in customer experience, and leading a dedicated team. With flexible working options, it’s perfect for someone ready to make an impactful change in a growing organization.

Qualifications

• Experience in customer service or education setting is preferable.
• Willingness to obtain a current DBS certificate.
• Enjoys working with people from diverse backgrounds.

Responsibilities

• Oversee customer service delivery and tutor recruitment.
• Manage team rotas and workflows for smooth operation.
• Lead improvements based on customer feedback.

Skills

Communication

Organizational skills

Proactive problem-solving

Customer service

Tools

Email systems

Spreadsheets

Online tools

CRMs

Job description

About Us

OxBridge Centre is an established tuition provider based in South West London. We support students from Year 1 to Year 11, with a strong emphasis on 11+ exam preparation for local grammar schools. Tuition is delivered both online and in person.

Alongside teaching, we produce our own educational materials, build our own software tools, and manage customer service internally — allowing us to maintain high standards and deliver a tailored experience for each family.

With over 20 years of experience and thousands of students supported, we continue to grow and adapt to meet the needs of our community.

Why Join Us?

• Be part of a small, committed team where your ideas and initiative matter.
  
• Help shape processes, tools, and culture as we continue to evolve.
  
• Flexibility and hybrid/remote working options available.
  
• Gain exposure to a wide range of tasks — from policy shaping to tutor training to event oversight.
  
• Build your skills in education management, customer service, operations, and team leadership.

About the Role

We’re looking for an Education Operations Manager — someone who brings warmth, professionalism, and clear-thinking to every part of our daily operations. You’ll oversee and support a small team responsible for customer service, tutor recruitment and development, and event coordination.

This is a varied, fast-paced, people-first role. It would suit someone from a customer service, HR, education, or operations background who is looking for more responsibility, ownership, and the opportunity to make a real difference in a small but growing organisation.

You’ll lead on improving how we do things — and help make sure our students and families continue to receive the excellent service we’re known for.

Your Key Responsibilities

Leadership & Management

• Support, guide, and supervise members of our tuition team.
  
• Lead on recruitment, onboarding, and performance development (both for staff and tutors).
  
• Shape and maintain team rotas and workflows to ensure smooth service delivery.
  
• Support company-wide initiatives and contribute to shaping business strategy.
  

Customer Service

• Oversee the end-to-end customer journey, ensuring smooth communication and service delivery.
  
• Handle escalated queries with clarity, empathy, and fairness.
  
• Lead improvements based on feedback and quality assurance.
  

Tutor Oversight

• Advertise, interview, and onboard new tutors.
  
• Design and deliver tutor induction and training materials.
  
• Monitor teaching quality and provide constructive feedback and support.
  

Events & Projects

• Oversee delivery of courses and seasonal events.
  
• Collaborate with marketing on promotional campaigns.
  
• Track trends and evaluate project success.
  

Process & Policy

• Collaborate across the business to design and improve internal systems.
  
• Maintain and update relevant company policies.
  
• Seek out time-saving and tech-driven improvements to day-to-day operations.

Who We’re Looking For

You might have worked in a school, HR team, customer service setting or educational organisation — but more importantly, you’re someone who:

• Is a clear and confident communicator — especially when things are complex or sensitive.
  
• Has strong organisational instincts and thrives when juggling multiple priorities.
  
• Can spot issues before they become problems — and work proactively to fix them.
  
• Enjoys working with people — from students to staff to parents.
  
• Is ready to take ownership, bring ideas, and help shape our future.

We’d Love It If You Also Have:

• Familiarity with the UK school system or 11+ exams (but not essential).
  
• Experience supporting team development, training, or recruitment.
  
• A good grasp of tech (email systems, spreadsheets, online tools, CRMs).
  
• Experience improving or developing processes or policies.
  
• A current DBS certificate (or willingness to obtain one).

Working Hours

• Up to 40 hours per week, on a rota that includes weekday evenings and Saturdays.
  
• Centre hours are:
  
  • Weekdays: 9.30am–8.00pm
    
  • Saturdays: 9.30am–4.45pm

How to Apply

Apply with your CV and answer the video questionnaire that follows.
We’ll ask shortlisted applicants to complete a short task and attend an in-person interview.

Pay & Progression

• Starting salary: £32,000–£37,000 depending on experience.
  
• Regular reviews and opportunities for pay increases based on performance and growth.