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Operations Manager - 12 mth maternity contract

Bouclème Ltd

Greater London

On-site

GBP 35,000 - 50,000

Full time

5 days ago

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Job summary

Bouclème Ltd is looking for a dynamic Operations Manager for a 12-month maternity cover contract. This role involves stock management, sourcing and procurement, and overseeing relationships with suppliers, ensuring efficient operations in a fast-paced environment. Candidates should have strong analytical skills, problem-solving abilities, and a proactive attitude.

Qualifications

Entry-mid level role requiring strong problem-solving skills.
Fluent in English, excellent communication abilities.
Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Manage stock levels and ensure timely deliveries from suppliers.
Sourcing products to obtain best value and terms.
Responsible for the development of stock management processes.

Skills

Analytical skills

Problem solving abilities

Good IT skills

Attention to detail

Communication skills

Tools

Microsoft Excel

Shopify

Operations Manager - 12 mth maternity contract

Operations Manager- Maternity Cover 12 mth contract

Bouclème is a rapidly growing, niche hair care brand, expanding from the UK to international markets with ambitious plans over the next few years. We’re looking for a dynamic Operations Manager (entry-mid level) with bags of initiative and great problem solving abilities to join our fast-paced team. The successful candidate will be an expert in NPD, supply chain, logistics and stock management. We’re looking for someone knowledgeable on systems, with good analytical skills, efficient and a can do attitude.

Role Responsibilities of our Operations Manager

1. Stock Management

Creating annual and quarterly demand forecast
Reporting and monitoring stock levels for product, componentry and packaging and comparing to sales trends
Ensuring optimum stock levels balancing service/fill rates versus stock holding costs
Report against agreed KPIs for service and cost
Setting reorder levels by SKU that incorporate lead times and demand (rate of sales)
Placing purchase orders with suppliers as required to maintain stock levels, ensuring on time delivery and receipting
Manage relationships with key suppliers per contract, share forecasts with key suppliers to assist their planning.
Verify inbound goods received and confirm to bookkeeper for payment of invoices
Manage Kitting Forecasts and production orders
Planning and managing intra warehouse deliveries to ensure right stock levels in each

2. Sourcing and Procurement

Sourcing of products, componentry and accessories to obtain best value in marketplace
Re-procurement of existing products to ensure most preferable terms obtained
Ongoing management of key product suppliers (contract, orders, on time deliveries, quality) including Contract Manufacturers

3. NPD Sourcing Activities

Maintain relationships with raw material suppliers for updates on innovation
Source and order componentry from suppliers
Place stock order with manufacturer to fit within launch timeline (min 10 weeks before launch date)
Ensure product is set up on all registration bodies for EU and UK

4. Maintenance of Standard Costs

Quarterly process to update standard costs based

5. Management of 3 rd party logistics provider (UK, EU, US)

Overall contract management of 3PLs including KPI performance and budget
Represent internal customers (Sales Operations and Head of eCommerce in raising performance issues for B2B and B2C orders respectively
Validation of invoices and negotiation of costs for project services
Lead periodic contract reviews

6. Reporting

Responsible for producing the following Management Reports Weekly Stock Status Report (Including stock versus re-order point and forecast, stockout

alerts and days sales outstanding)

Monthly Logistics Cost KPIs showing (by Warehouse Handling and Shipping costs per order for B2B and B2C

7. Processes and Systems

Development of Stock Management processes and systems
Ongoing management of performance issues and proactive identification of improvements
Implementation of solutions

8. B2B Order Management

Develop, productive relationships with existing and new retail and distribution partners
Close, proactive working with Sales Team
Daily check of Shopify, orders@ email and customer order systems for new orders:
Process B2B orders from receipt to proof of delivery including:

o Resolving order issues with customer (non availability, bookings etc)

o Resolving post delivery issues with customers, raise cases and claims with 3PL

o Ensure invoices raised in timely manner and verify invoices received by customer

New Customer Onboarding with Sales to support and manage the onboarding process for new B2B Customers
Manage Amazon UK order processing ensuring all orders correctly invoiced
Managing any deductions/shortage claims with 3PL and sign off
Liaise with Finance team on raising of credit notes
Fluent in English, both written and spoken language.
Self-motivated, pro-active and positive, able to pre-empt actions required and act accordingly.
Ability to remain objective when dealing with issues.
Patient; as the solutions/negotiations can take time.
Excellent administration, communication and engagement skills.
Excellent organisational skills with flexibility to manage multiple tasks, and flexibility to deal with changing priorities of a busy and varied workload.
Excellent time management skills and ability to work to and meet deadlines.
Ability to work on own initiative, taking the lead and ownership for office related projects, stepping away from routine when the pressure is on.
Flexible and adaptable team player with the ability to work well in a fast-paced environment.
Team player with a flexible approach, and willingness to get involved to help the team.
Ability to deal with internal team and external customers and third parties with confidence and diplomacy.
Excellent attention to detail and the ability to research and collate information to produce quality documentation.
Good IT skills and a competent user of Microsoft Excel and Outlook.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Retail

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