Education IT Account Manager (Hybrid) – Growth

Commercial Services; Kings Hill; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Birthday Day Off

Life assurance cover (4x salary)

Pension scheme with 4% employer_contri

Job summary

Commercial Services’ EiS division is hiring an Account Manager to oversee a portfolio of education customers across Kent. You will build lasting relationships, understand customer priorities, and identify opportunities to grow existing accounts while supporting retention and service delivery.

You will collaborate with internal teams to ensure a consistent customer experience, covering connectivity, cloud and technology solutions with a focus on education sector needs. Hybrid working is available.

Qualifications

• Experience as Account Manager or in customer success/retention.
• Strong ability to understand customer needs and propose solutions.
• Excellent communication and negotiation skills.
• Experience managing a portfolio of customers or high‑value relationships.
• Commercial awareness with ability to identify growth opportunities.
• Full UK driving licence and willingness to travel within Kent.

Responsibilities

• Manage a portfolio of education customers across Kent.
• Build and maintain long‑lasting relationships with customer contacts.
• Regularly contact customers to understand needs and priorities.
• Upsell and cross‑sell new EiS products aligned to DfE best practice.
• Create and manage customer account plans and ensure retention.

Skills

Account management

Customer success

Relationship management

Sales & upselling

Negotiation

Job description

Commercial Services’ EiS division is hiring an Account Manager to oversee a portfolio of education customers across Kent. You will build lasting relationships, understand customer priorities, and identify opportunities to grow existing accounts while supporting retention and service delivery.

You will collaborate with internal teams to ensure a consistent customer experience, covering connectivity, cloud and technology solutions with a focus on education sector needs. Hybrid working is available.